Customer Service Advisor

1 day ago

Birchwood, United Kingdom Currys Full time

**Customer Service Advisor - 2nd Line**:
**Warrington**
**Permanent**
**Full Time**

**Grade 1**

**£22,464**

**Hybrid working, you will be required to travel to the Warrington Contact Centre WA3 7PB when needed.**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

This role is to provide an excellent level of professional customer service for iD Mobile & Currys customers. You’ll respond to customers calls advising them on all aspects of business affecting customer’ post sale and product support.

**As part of this role, you’ll be responsible for**:

- Receiving and returning customer contact by telephone and letter
- Taking ownership and responsibility of customers queries, complaints providing ‘right first time’ resolution to minimise repeat queries.
- To meet quality standards in order to contribute to the overall level of customer satisfaction
- Working on your own initiative, using resources to hand and working as a team when seeking customer resolutions.
- Achieve individual performance targets based on individual and departmental key performance indicators (KPIs).

**You will need**:

- Excellent written communication skills, conflict resolutions skills and time management skills
- Knowledge of IT systems, MS Word, Excel and keyboard skills
- Able to work in a fast-paced environment with the flexibility needed to embrace and adapt quickly to change
- Good understanding of consumer rights.
- Ability to deal with challenging and escalated situations.

**We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including**:

- Discounts at our Currys stores and on our partner networks
- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7

**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.**
LI-Hybrid

  • Customer Service Advisor

    1 day ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...

  • Customer Service Advisor

    1 week ago

    Birchwood, United Kingdom Betfred Full time

    **Job description** Betfred customer services is a welcoming and supportive environment in which we work as a Team to assist our online customers. As a result of the round-the-clock sporting calendar, this role requires a fully flexible approach to working between the hours of 07:00- 21:00, any 5 days from 7, including weekends and bank holidays. Betfred...

  • Call Centre Customer Service Advisor

    2 weeks ago

    Birchwood, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this...

  • Customer Services Advisor

    2 weeks ago

    Birchwood, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! If you enjoy a fast paced environment, have a high level of customer care and attention to detail, this...

  • Customer Services Advisor

    2 weeks ago

    Birchwood, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the countries largest and well known brands!! If you enjoy a fast paced environment, have a high level of customer care and attention to detail, this...

  • Sales and Service Advisor

    2 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...

  • Sales and Service Advisor

    1 week ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...

  • Customer Service Advisor

    5 days ago

    Birchwood, United Kingdom Currys Full time

    **Customer Complaints Executive**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 plus bonus paid 4 weekly and benefits** **Hybrid available, you'll be required to work onsite for the first 12 weeks.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for...

  • Customer Service Advisor

    7 days ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 Plus bonus** **Hybrid with a requirement to work onsite when needed** **You'll be required to work onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our...

  • Customer Service Advisor

    7 days ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    Account management of a portfolio customers and an area portfolio, ensuring revenue growth through relationship management Convert quotation to order on first contactIdentify cross sell and upsell opportunities Proactively contact customers and complete customer care programmes including supporting promotional campaigns To actively, through outbound...