Compliance Caseworker 405r

**Details**:
**Reference number**:

- 384297

**Salary**:

- £29,475 - £36,461
- £29,475 - £31,536 (National) / £34,093 - £36,461 (London)
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - CCG - Bulk

**Type of role**:

- Tax Profession

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 500

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Cardiff, Croydon, East Kilbride, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth, Stratford

About the job

**Job summary**:
Are you looking for a job that offers you genuine long term career progression?

Do you want a job where every day feels different?

Have you got an eye for detail and the ability to tailor information to different audiences?

If so then a career as a Compliance Caseworker could be what you’re looking for

HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.

HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.

HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.

As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.

Discover a career in your hands at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

**Job description**:
As a Compliance Caseworker, your role is critical to HMRC and you’re responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.

Once you’ve completed your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:

- Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to determine the appropriate course of action.
- Liaising with taxpayers, their representatives, and other stakeholders to gather information, clarify issues, and facilitate resolutions.
- Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards
- Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
- Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures.
- Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.

This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.

**Working arrangements**

At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes.

Our Compliance Caseworkers operate between the hours of 7am - 8pm Monday - Saturday and you’ll work up to 37 h