Ho Generic Compliance Caseworker

**Reference number**:
181677

**Salary**:
£33,080 - £35,977

**Grade**:
Higher Executive Officer

**Contract type**:
Permanent

**Business area**:
HMRC - CCG - Other

**Type of role**:
Operational Delivery

**Working pattern**:
Full-time, Part-time

**Number of posts**:
30

Location

Newcastle-upon-Tyne

About the job

**Summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

At HMRC we're committed to getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

**Job description**:
Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here in HMRC’s Customer Compliance Group (CCG). There are 26,000 people currently in CCG, and this figure is growing fast.

What will I be doing?

As a Compliance Caseworker (Higher Officer) you will be responsible for leading and carrying out tax investigations into taxpayers’ records, to identify and address any irregularities or non-compliant behaviour.

You will work in a responsible investigative role ensuring that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigating offences against the tax system and taking action to identify and mitigate any potential risks.

You will conduct investigations into taxpayers’ records. This will involve you carrying out an analysis of these records to check for any evidence of non-compliance. If any irregularities are found as a result of your investigations, you will be expected to address these with the taxpayer in line with tax legislation and educate the taxpayer where applicable. You will also act as an escalation point to resolve technical queries from junior compliance caseworkers.

The investigations you will undertake could be desk-based, or require you to carry out face to face meetings with the taxpayer at HMRC offices or visiting taxpayers’ premises at a wide range of locations. However, due to the pandemic the appropriate measures will be put in place in line with government guidelines to ensure that your safety comes first.

Full support and training will be provided to help you handle difficult situations with confidence.

Working Patterns

We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays.

Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

**Responsibilities**:
You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and the following qualities:

- Good administrative skills - proven written and verbal skills will enable you to effectively document and communicate the outcome of your investigations.
- Strong communicator - enabling effective and informative communication with taxpayers.
- Resilient - able to handle confrontation and difficult conversations with taxpayers.
- Analytical mind - enjoys critical thinking, data and information analysis, research, communication and problem solving.
- Time management - essential when undertaking multiple investigations at the same time.
- Eager to learn - there will be a requirement for you to learn the tax legislation relevant to the business area you will be allocated to. This knowledge will help to inform your decision making on investigations and education of taxpayers.
- Confident - the ability to take the lead in proving support in dealing with technical escalations from more junior caseworkers.
- Team player - able to work effectively across HMRC and other government agencies.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Leadership

**Benefits**:
As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

- Excellent training and career progression
- Com