Resident Services Coordinator

2 weeks ago


London, United Kingdom Page Personnel Public Sector & Not for profit Full time

An opportunity has arisen for a motivated individual to join our talented Operations Team as a Resident Services Coordinator and be responsible for the management of tenancies, implementation of IT systems, and assisting the resident services team.

**Client Details**

A rapidly growing and exciting Housing Association are looking for a Resident Services Coordinator for their central London offices.

**Description**

The Resident Services Officer key responsibilities include:

- Ensure the delivery of excellent customer service to both prospective and existing residents.
- To support the Resident Services Team to prepare and collate service performance data, reporting documents, including liaising with our contracts and performance team.
- To provide applicants with housing advice.
- To support our drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes.
- Be the first point of contact for queries coming through to the Housing Service Team mailbox and referring issues to the Head of Service Hiring Manager as appropriate.

**Profile**
- Experience working within Housing and liaising with tenants on a daily basis.
- Strong organisational skills.
- Ability to adapt and deal with a very fast-paced environment.
- Able to multitask in a busy workplace.

**Job Offer**

A great opportunity to join a rapidly growing and exciting Housing Association as a Resident Services Coordinator in London.



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