Resident Services

4 days ago

City Of London England, United Kingdom deverellsmith Full time £18,000 - £25,000 per year

The primary role objective of the Resident Service & Leasing Associate is to provide exemplary customer service to current and prospective residents, including a focus on renting apartments and retaining residents.

What will you do?

  • Conduct leasing tours with prospective residents.
  • Using Company approved material and procedures quote prices and lease terms
  • Accept applications for residency. All activities shall be conducted within regulatory and legislative requirement
  • Answer phones using a strong and professional greeting approved at the community
  • Describe community to future residents and attempt to set an appointment with the prospect
  • Promote a professional and courteous attitude with residents and peers
  • Provide move in coordination and new home orientation support
  • Consistently stand and greet all Prospects and offer refreshments
  • Use company service requests software to properly fill out and communicate resident needs to Maintenance Manager
  • Respond to resident communications via email, phone calls, and voicemails

You will bring:

  • Previous customer service work or property management experience is beneficial, but not required for this entry level leasing and service associate position
  • Ability to communicate well with people and create an atmosphere for them to feel comfortable quickly
  • Assertiveness
  • Professional appearance and demeanour
  • Strong organisational skills
  • Telephone etiquette
  • Good verbal skills
  • Strong customer service representation
  • Ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions

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