Health Club Receptionist

**IMMEDIATE START**

**FULL TIME SPA RECEPTIONIST BEING SEEKED FOR THE OLD ENGLAND HOTEL & SPA LOOKING FOR A DYMANIC AND FRIENDLY PERSON FOR THIS ROLE.**

**COMPANY DISCOUNTS, COMPANY PENSION, FREE PARKING, FREE ACCESS TO SPA, FREE MEALS WHILE ON DUTY**

**THIS IS A GREAT OPPORTUNITY TO BECOME PART OF OUR ELEMIS SPA TEAM ON A 30HR A WEEK CONTRACT / ALSO 24HR PART TIME IS AVAILABLE OR HOURS TO SUIT INDIVIDUAL**

**TRAINING WILL BE GIVEN IF YOU HAVE NOT GOT EXPERIENCE WITHIN THE SPA INDUSTRY.**

**THIS IS A FRONT OF HOUSE ROLE SO SMILES, WILLING TO OFFER THE BEST OF SERVICE TO OUR MEMBERS & GUESTS ALONG WITH FEELING COMFORTABLE WITH PHONE CALLS & COMPUTERS IS A MUST**

**LOCAL CANDIDIATES ONLY APPLY AND SHOULD BE WITHIN AT LEAST 30-45 MINS DRIVE TO WINDERMERE. NO LIVE IN.**

Macdonald Leisure Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Leisure Receptionists are professional individuals who can work on their own initiative and are key players in our Spa and Leisure team. They will be passionate about a career in hospitality; they will be responsible for providing a friendly, welcoming and efficient service to all hotel leisure guests and members, in line with the Hotel’s vision and values on customer satisfaction. Our Leisure Receptionists are key in helping to deliver our core standards and provide our guests with a great stay every time.

This position will include shifts working Saturday and/ or Sunday.

Located by the shores of Lake Windermere, the Old England Hotel & Spa offering guests a great experience while being able to explore all the lakes.
- General reception and administration duties
- Provide general leisure and spa orientation to members and guests upon arrival, such as the location and use of changing rooms and lounge areas
- Escort guests to and from treatment rooms
- Book appointments/treatments for members and guests on the system in a professional and efficient manner, ensuring accurate information and confidentiality at all times
- Check booking sheets for updates and changes to schedules regularly throughout the day
- Maintain cleanliness of workstation, treatment rooms, spa/leisure changing rooms and lounge areas
- Secure supplies and equipment at the end of each shift
- Stock towels, linens, supplies and amenities in the changing rooms and leisure areas
- Report and log accidents and unsafe work conditions to your Line Manager
- Act as the leisure and spa ambassador ensuring all members and guests receive outstanding customer service by offering advice where requested and providing information on new services, events or promotions within the spa and club
- Attend all meetings requested and keep up to date with product and treatment knowledge, events, promotions and any changes taking place within the leisure and spa
- Support the Leisure and Spa Manager to maximise revenue through proactive product sales and diary management - Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Develop and maintain positive working relationships with others
- Anticipate and address guests service needs

Administrative Duties:

- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors

Financial Duties:

- Processing payments

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person