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Receptionist/reservationist

2 weeks ago

BownessonWindermere, United Kingdom The Ro Hotel Full time

The Ro Hotel, in Bowness-on-Windermere is looking for an enthusiastic, passionate, and authentic person to join our reception team

**The Role**

As a receptionist, you will check guests in and out of the Hotel, take bookings and answer enquiries and queries, playing a key role in creating exceptional experiences.

You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.

If you are passionate about hospitality and have a keen eye for attention to detail, then we would love to hear from you.

**The core skills and experience required to succeed**
- Highly self-motivated, confident, decisive and able to work with limited supervision
- Outstanding customer service skills with the ability to anticipate guests needs
- A team player able to work to defined procedures and standards
- Results-focused with a desire to succeed

Having these core skills will put you one step further to joining Axiom Hospitality

**What we offer**
- Competitive salary
- Full-time

**Benefits**
- F&B discounts and £45 rooms at all Axiom Hospitality Hotels (yes, this includes our 4 and 5 star hotels in London)
- Yearly complimentary Axiom Xcape stayover after one year of service
- Discounts across retail, restaurants, events and more, through our Hapi Hub benefits portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Growing team with great training, progression, and promotion opportunity
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals on duty

**Opportunities for all**

At Axiom Hospitality, we drive the performance of hotels in prime locations to deliver value to our investors and owners. With our serious growth plans comes serious opportunity, and there will always be new opportunities for you to grow and challenge yourself.

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Bowness on Windermere, LA23 3BA: reliably commute or plan to relocate before starting work (required)

Work Location: In person