Head of Portfolio Management

HEAD OF PORTFOLIO MANAGEMENT (JOB NUMBER: LON1991)

**The role**

Head of Portfolio Management** **role is to run our portfolio management, working across both local and National Client portfolio so as to:

- To manage and provide leadership to our Portfolio Property Management team in London
- Be a market figurehead and provide sector expertise in the Portfolio Management space.
- Provide an effective estates service in accordance with our clients Contracts
- Taking a proactive view of our client’s portfolio identifying opportunities where service can be improved or added value realised.
- Ensure that the service provided are in line with our clients Contracts and also the SLA’s/KPI’s
- Instructing and directing 3rd parties on the estate including solicitors and other professional advisers
- Developing and maintaining a strong working relationship with individuals within our Clients business.
- To manage client contracts
- To assisting with the growth of our property management business and to play a role in business development. Including leading large portfolio tenders.
- Ensure that the team work in line with BNPPRE processes and procedures

**Key deliverables**
- Main point of contact in respect of the portfolio clients
- Set, manage and report on the Portfolio Management business plan as part of the wider Department business plan.
- Lead client reporting in relation to all Landlord and Tenant matters to each of our clients
- Develop and maintain strong client relationships
- Maintaining the client database in a timely and accurate fashion in accordance with agreed procedures and timescales
- Proactively identify opportunities where business can be generated
- Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities
- Reporting to clients on a regular basis in accordance with clients requests both ad hoc and structured
- Ensure delivery of service by generating effective working relationships with other members of the team both in Birmingham and Nationally
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
- Maintain good staff morale and staff retention

**Person specification**

**QUALIFICATIONS**
- MRICS or similar
- Degree level education
- Clean driving licence

**EXPERIENCE/SKILLS**
- Working with Clients at a high level
- Broad knowledge of commercial property gained either in Private Practice or the Corporate Sector
- Management of Property portfolios with evidence of effective delivery
- Growing the business both organically and through new leads.

**_We are proud to offer award-winning benefits to support and reward our employees:_**
- **_Heath & Leisure:_**_ Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, c_ycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, _great company culture and social events (including sports teams, charity events, art pass), perks at work _
- **_Financial:_**_ Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice_

**Primary Location**: GB-ENG-London

**Job Type**: Standard / Permanent

**Job**: FINANCIAL AND TECHNICAL EXPERTISE

**Education Level***: Other Degrees / Certifications / Vocational, Technical or Professional Qualifications

**Schedule**: Full-time