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Customer Partner Team Leader

2 weeks ago

Milton Keynes, United Kingdom Grand Union Housing Group Full time

Would you thrive in a job that is making a real difference to people’s lives in your region

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

**About the role**:
We currently have an exciting opportunity for a Customer Partner Team Leader to join us.

You will bring together Successful Tenancies and the Wellbeing and Safeguarding team in order to streamline approaches, reviewing referral process and how we work. Ensuring customers receive the support needed to maintain tenancies and reduce risk of tenancy failure.

We’re proud that our Customer Partner and Wellbeing & Support team is tailored to the needs of the customers, working collaboratively in order to ensure we provide customers with support needed.

**Key responsibilities include**:

- Leading the team to deliver a high quality customer focused service.
- Supporting customers to maintain tenancies and reduce risk of tenancy failure.
- Working collaboratively with other internal teams and external agencies.
- Creating a good assessment framework to triage customer needs ensuring we deliver on our promises.
- Making sure the service is effective and tailored to customer needs.

**What we’re looking for**:

- Experience managing a team.
- Experience working directly with customers in a support capacity and the ability to prioritise cases.
- Knowledge and experience identifying customer needs - mental health, cognitive capability.
- Experience operating within a multi skilled team and with agency partners to identify and support customers.
- Strong organisational skills and ability to prioritise.
- Excellent problem solving and decision making capabilities.
- Competent in using Microsoft Office suite.

**What we offer**:

- Annual leave up to 30 days
- Generous defined contribution pension scheme - employer contribution up to 10%
- Life assurance (2x salary)
- Generous sick pay
- Free car parking
- Numerous learning and development opportunities including qualifications
- Paid professional subscriptions (max 2 if both relevant to role)
- Agile working
- Medicash counselling (helpline and face to face)
- On-site wellbeing activities including Massages,
- Free annual flu jabs
- Plus lots more (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

**Closing Date: 21 March**

**Phone Screening: 27 March**

**Interview Date: 30 March**

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