Assistant Patient Services Administrator
2 weeks ago
The post holder will assist the Patient Services Team in delivering an effective and efficient support service to clinical administration teams, to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.
1. Process and log all paper in line with Trust RTT Patient Services Policy and relevant standard operating procedures.
2. Upload referral letters onto Web V.
3. Be the first point of contact for referrers for advice and guidance on patient services to all clinical services within the Trust.
We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.
We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.
We are committed to recruiting the best people to work with us. You could be one of them.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
Education and qualifications
ESSENTIAL
- GCSE or equivalent in English and Math’s, grades A-C or equivalent experience
- NVQ level II in business administration/customer care or acquired equivalent experience
- Understanding of patient pathways and performance targets
- Understanding of NHS confidentiality policies and procedures
- Understanding of policies and procedures relating to data protection and Caldecott guidelines
- Computer literate in Microsoft Word
DESIRABLE
- Thorough knowledge of healthcare administrative systems and processes
- Understanding of Primary Care, GP and community services
- Understanding of 18 week rule suite
- Experience with contacting patients over the telephone
- Health Records Library experience
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