Live-talk Advisor

5 days ago

Manchester, United Kingdom Bridgewater Finance Group Full time

**At Bridgewater Finance Group we have a singular goal of being ‘here to help’, offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do.**

Have you ever chatted to a business via live chat on their website?

We are looking for a Live-Talk Advisor to support our advisory team. This role will consist of conducting an initial fact find about the customers financial situation before passing along to a senior advisor. You will join a busy and friendly office and be the first point of contact to the business for our prospective customers.

Experience within the financial services industry is not necessary; just a positive attitude and the desire to succeed Extensive training is provided for this position with a view to quick progression within the company and commission can be earned from day 1.

**We would love to hear from you if**
- You enjoy interacting and helping customers.
- Calm and considered when faced with a problem.
- You can be empathetic, patient and understanding to what a person is saying.
- You can explain complicated points to a person, in various ways, until they are happy that they understand.
- You will need strong attention to detail and accuracy in your work.
- A minimum of 5 GCSEs including English Language and Mathematics.
- Chatty & outgoing.
- Customer focussed & understand the value of excellent service.
- Extremely proactive.
- Organised & considered in your approach.
- Able to work independently.
- Someone who focuses on solutions, not obstacles.

**Your Experience**:

- A minimum of 1 year working in a customer service/sales role.
- Experience of using online chat to communicate with customers.
- Experience working within a regulated environment.

**Benefits at Bridgewater Finance Group**:

- Competitive base salary plus weekly and monthly commission structures.
- Companywide early Friday finishes.
- Promotion opportunities as early as 6 months.
- The opportunity to undertake an industry recognised Charted Institute of Credit Management qualification.
- Desirable Grade II listed city centre office and excellent facilities including onsite gym and Starbucks.
- Lively social scene and corporate events such as an annual summer ball

**About Bridgewater Finance Group**

Established in 2004, Bridgewater Finance Group is comprised of consumer-focused brands offering different solutions to individuals in debt. Founded with the singular goal of being “here to help” people with their debts all brands within the group are run with customers’ needs and best interests in mind. All companies within the group are regulated by The Financial Conduct Authority or the ICAEW (Institute of Chartered Accountants of England and Wales).

**#changeyourlife #workatBFG #Wearerecruiting #financejobs #jobsinfinance

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