R2r103273-customer Engagement Officer
1 day ago
Your New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role: An opportunity has arisen for experienced Customer Engagement Officers **X5**(**Telephony**) to join the Customer service team on full time and fixed term contract basis (**12 months).** This role is being offered on a full time and hybrid basis which is a blend of working from home and attending the office (**all initial training will be based on site at the civic centre**). As a customer engagement officer, you will also support the Council’s channel shift strategy by proactively encouraging the registration and use of MySouthend to enable customers to self-serve ensuring that we are supporting the most vulnerable residents. What you'll need to succeed: To be successful in this role, you will have previous experience of working in a call centre environment providing high quality customer service through use of developed interpersonal skills. It is essential that you have least 2yrs office/customer Service experience. You will have excellent customer service, telephony skills and a good eye for detail whilst working in a fast paced environment. It is essential that you are focused on customer satisfaction and delivering a quality service to our residents, visitors and businesses. What you'll get in return: When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab. What you need to do now: For a copy of the JD, please click here **Application Deadline: 20**th** Of Jan** **Interview Date: 29**th** Of Jan
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Customer Engagement Officer
3 days ago
Southend-on-Sea, United Kingdom Estuary Housing Association Full timeVacancy Salary**Up to £31,000** - Vacancy Location**Southend-On-Sea (Flexible Hybrid Working)** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 14 days_ - at 12:00 BST_ - . _ **The Vacancy** We have an exciting opportunity for a Customer Engagement Officer to join our team on a permanent, full-time basis. The Customer...
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Southend-on-Sea, United Kingdom South End City Council Full timeYour New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council...
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Southend-on-Sea, United Kingdom South End City Council Full timeYour New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council...
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Southend-on-Sea, United Kingdom South End City Council Full timeYour New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council...
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