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Head of Housing Customer Services

2 weeks ago

Swindon, United Kingdom Swindon Borough Council Full time

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Do you have a passion for housing and ensuring our customers get the service they deserve?

We are looking for an experienced and committed individual to help shape our improvement journey to becoming a high performing social landlord.

**Your next role**

Reporting to the Director of Housing, you will lead a busy and diverse housing management team, contributing towards giving our tenants the best possible chance to thrive, not just in their tenancy but also in their neighbourhoods. This means ensuring our residents receive the support they need.

This is a diverse service area covering both general purpose and sheltered housing. The team also delivers neighbourhood services via our Neighbourhood Warden Team.

To be successful in this role, you will need to be creative and innovative, able to work effectively with senior managers responsible for their portfolio of responsibilities and with relevant partner agencies as well as having excellent negotiation and communication skills.

You will have experience of working under pressure at a strategic and senior level and demonstrate a strong track record in service improvement.

Detailed knowledge of social housing landlord and tenant law and a relevant professional qualification or equivalent is required.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

**Your next steps**

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.