Customer Services Support

6 days ago


Swindon, United Kingdom A&B Recruitment Full time

JOB TYPE: Permanent Full-time 37 hours or Part-time 15 hours +Hybrid options available 2 days office and 3 days homeRole PurposeReporting to the Head of Insurance operations this is a hands-on role with an exciting new insurance tech company that is looking to revolutionise the outdated car insurance model.There is a growing need as volumes start to increase for a Customer Service Support person to assist the Head of Insurance Operations in answering live chat queries and helping with the smooth running of the business.Responding to and engaging with customers via “live chat”Responding to and managing email enquiriesReviewing and responding to customer reviews where appropriateProduction of MI reports from various sources on a daily/weekly/monthly basisCancellation and refunds of premiumProcessing of midterm adjustmentsLiaison with insurer and ancillary add on product providersAttendance at physical and virtual meetings encompassing the wider businessUse of various software systemsUndertaking regular competitor analysis to help ensure pricing remains competitiveExperience RequiredPrevious experience within a motor insurance role is advantageous along with the ability to work on your own initiative.Excellent organisational skills are a must along with good written and verbal communication.A good knowledge of Microsoft Word/Excel and related products is required #J-18808-Ljbffr



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