Administrator - Finance, HR and Customer Services
2 days ago
**Administrator - Finance, HR and Customer Services\**
**Salary: Band B - £18,346**
**Hours: Full time/Part time available**
**Location - Swindon/Newport/Billingham**
**PURPOSE AND SCOPE**:
Working within one of our service delivery teams, your role will be to deliver a great customer experience and support our HR, Payroll, Finance and Procurement functions to deliver an excellent service.
You will be the first point of contact for our customers and be the face of UK SBS. You could be processing invoices, resolving customer queries via the telephone or internal systems, issuing employment contracts, supporting recruitment administration, answeringsupplier queries, administering payroll or many other varied tasks. Every task you carry out will be helping us to provide excellent customer service to our customers.
**KEY RESPONSIBILITIES/ACTIVITIES**:
Duties within our service delivery teams may include:
- Processing and resolving requests accurately from our customers and in line with service level agreements
- Investigating and resolving queries from customers and suppliers (which could be in our contact centre)
- Prioritising workloads and ensuring tasks are completed to a high standard and on time
- Inputting data accurately into our internal IT systems
- Building and maintaining good relationships with customers and colleagues
- Working collaboratively on cross-team tasks and projects while achieving personal and team objectives.
- Proactively looking for ways to improve our processes
- Ensuring that customer and client data is handled securely at all times.
The above list is not intended to be exhaustive and the post-holder will be expected to be flexible and carry out similar duties (not specifically listed) as and when required to meet business needs.
**QUALIFICATIONS/EXPERIENCE/SKILLS/KNOWLEDGE**:
- Essential:_
- GCSE’s including Maths and English (or equivalent experience)
- IT literate and confident in using Outlook and Microsoft Office
- Able to communicate clearly, both verbally and in writing
- Good interpersonal skills, including the ability to build positive relationships with customers and colleagues
- Can demonstrate a customer focused outlook
- Able to follow processes effectively
- Good numeracy and accurate data entry skills with proficient attention to detail
- Good organisational skills and ability to prioritise own workload effectively
- Able to problem solve and identify issues that need to be escalated and resolved at a senior level
- A flexible working approach to provide support to other teams where required
- Recognises and understands the importance of confidentiality
- Works well as part of a team and takes individual responsibility to achieve results
- Adopts and displays UK SBS core Values.
- Desirable:_
- Previous experience of working in a contact centre or shared service centre environment
- Experience of using ERP database systems (e.g. Oracle)
- Payroll experience.
For more information about working at UK SBS, click apply.
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