Admin / Coordinator - IT Services - Hardware

2 weeks ago


Peterborough, United Kingdom Global Technology Solutions Ltd Full time

Admin / Coordinator - IT Services - Hardware Coordinator
Contract to Perm Min 3 months contract
Hours - Monday to Friday 9 - 5.30pm
Location - Hybrid - 2 days per week in Hampton, Peterborough & 3 days work from home.
For this role you will have a solid administration background, along with good customer service experience and the ability to deal with this quickly and efficiently.
Knowledge and experience required:
*Excellent customer service and customer handling skills.
*Excellent communication and telephone skills
*Good working knowledge of Microsoft Windows and MS Office products, (eg: MS Word and Excel).
*Strong time management, multi-tasking and prioritisation skills.
*Ability to work effectively in a team environment.
*Ability to work alone
*Strong attention to detail
*Assertive, methodical, confident, positive and professional manner.
*Strong administration and organisational skills.
*Flexible, co-operative attitude to work and change.
*Good problem solving skills.
*Experienced PC user with good keyboard skills.
Main Purpose of the role:
*Processing manufacturer claims / quotations / orders
*General ad-hoc administration support for field services including reports.
*To register and book in care packs accurately
*To provide customer reporting for identified key customers
*To liaise with different departments advising on warranty processes
*To arrange the return of part/units for repair or credit
*To effectively liaise with internal departments to ensure that issues are resolved successfully.
*Escalating incidents as necessary to achieve required SLAs.
*To participate in specific projects across the organisation as may reasonably be requested.
To use a combination of initiative, common sense and knowledge to progress calls accurately
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..



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