Customer Experience Administrator
2 days ago
_This role is primarily based in _**Petersfield**_ _in our brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office based Customer Service experience._
**Overview**
**Role & Responsibilities**
- Proactively contact customers to update them on awaiting orders
- Plan, prioritise and maintain a busy workload efficiently
- Responsible for order follow-up and processing returns
- Responsible for your own customer accounts and attending internal Service meetings
- Work closely with other departments to ensure customer’s service needs are exceeded
- Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods
- Anything else within reason requested by the management team
**What's in it for you?**
- A competitive salary
- 10% monthly KPI bonus scheme (commission awarded after probation)
- 33 days of annual leave (including bank holidays), increasing after 3 years of service
- EAP Scheme as well as regular wellbeing events, including monthly YOGA sessions
- Hybrid working, 1 day working from home each week after probation
- Early finish on Friday's at 4pm
**Essential Experience**:
- Customer Service (1 year minimum)
- Administration (1 year minimum)
- **SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**_
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: Hybrid remote in Petersfield
-
Customer Experience Specialist
1 week ago
Petersfield, United Kingdom SMI Full timeOur Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers. This is a full-time, permanent opportunity based at our modern Petersfield head office. **What will I be doing?** As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the...
-
Customer Experience Specialist
2 weeks ago
Petersfield, United Kingdom Smigroupuk Full timeOur Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.This is a full-time, permanent opportunity based at our modern Petersfield head office.What will I be doing?As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the outstanding...
-
Office Administrator
2 weeks ago
Petersfield, United Kingdom Kate Barton Full timeOffice Administrator & Customer Services Customer Services & Office Administrator (Part-Time) 📍 Petersfield / Hybrid | 🕐 20 hours per week (including some full office days) | 📣 Reports to Owner Kate Barton is a modern womenswear brand known for limited‑run collections, elevated essentials, and a loyal, engaged community. We’re looking for an...
-
Customer Service Advisor
1 week ago
Petersfield, United Kingdom The Place 4 Storage Full time**Job Title**: Customer Service Advisor **Location**: Petersfield **Salary**: £18,000 per annum (based on 25.5 hours per week) **Employment Type**: Part-time; however, full-time can be considered **Join Our Team as a Customer Service Advisor!** Are you a customer-focused individual looking for a new opportunity? We are seeking a Customer Service Advisor...
-
Project Administrator
4 days ago
Petersfield, United Kingdom Rafferty Resourcing Full time**Project Administrator - Petersfield** Are you an Administrator who enjoys juggling multiple tasks, organising a busy workload, scheduling, and following up? We are looking for a Projects Administrator for a wonderful business based in the Petersfield area (and before you ask, yes, you'll need a car)! As a Project Administrator, you will be responsible...
-
Administration Assistant
1 week ago
Petersfield, United Kingdom Colt International Full time**Administration Assistant** **up to £25,500** **Petersfield** **Full time, Permanent. Monday to Thursday 08:00 to 16:00 Friday 08:00 to 15:30 or extra 30 minutes Mon-Thurs to finish 13:00 Friday (request on starting)** Have you got B2B experience? Do you like working in a fast paced environment? We are recruiting an Administration Assistant to join...
-
Office Administrator
14 hours ago
Petersfield, Hampshire, United Kingdom Kate Barton Full timeCustomer Services & Office Administrator (Part-Time) Petersfield / Hybrid | 20 hours per week (including some full office days) | Reports to OwnerKate Barton is a modern womenswear brand known for limited-run collections, elevated essentials, and a loyal, engaged community. We're looking for an organised, upbeat team player to keep our customer experience...
-
Sales Administrator
4 days ago
Petersfield, Hampshire, United Kingdom Worth Recruiting Full time £26,000 - £36,000 per yearJob DescriptionWorth Recruiting – Property Industry RecruitmentJob Title: Sales Administrator (Part-Time)Salary: £26k - £30k Pro Rata (DoE)Position: Permanent – Part-TimeReference: WR54202An exciting opportunity for an experienced Estate Agency Sales Administrator to join a professional independent property consultancy based in the Petersfield area.If...
-
Installation Administrator
2 weeks ago
Petersfield, United Kingdom Alitex Full time**Installation & Logistics Administrator** Alitex Ltd, established in 1952, is a thriving family business specialising in designing and manufacturing world-class aluminium greenhouses. We are recruiting for an Installation & Logistics Administrator to join our ever growing Installation Team. **About the Role** The Installation & Logistics Administrator will...
-
Receptionist Administrator
6 days ago
Petersfield, United Kingdom Vanquis Banking Group Full time**Location**: Petersfield **Salary**: **Closing Date**: Monday 17 February 2025 **Job Title**: Receptionist **Contract Type**: Permanent **Location**: Petersfield **Working Pattern**:This role will require you to be onsite, rotating shifts between 8am and 4.30pm and 8.30am and 5pm **What We Offer**: - **Holidays**: 25 days holiday up to 30 days...