Customer Experience Administrator

2 days ago


Petersfield, United Kingdom SMI INT Group Ltd Full time

_This role is primarily based in _**Petersfield**_ _in our brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office based Customer Service experience._

**Overview**

**Role & Responsibilities**
- Proactively contact customers to update them on awaiting orders
- Plan, prioritise and maintain a busy workload efficiently
- Responsible for order follow-up and processing returns
- Responsible for your own customer accounts and attending internal Service meetings
- Work closely with other departments to ensure customer’s service needs are exceeded
- Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods
- Anything else within reason requested by the management team

**What's in it for you?**
- A competitive salary
- 10% monthly KPI bonus scheme (commission awarded after probation)
- 33 days of annual leave (including bank holidays), increasing after 3 years of service
- EAP Scheme as well as regular wellbeing events, including monthly YOGA sessions
- Hybrid working, 1 day working from home each week after probation
- Early finish on Friday's at 4pm

**Essential Experience**:

- Customer Service (1 year minimum)
- Administration (1 year minimum)
- **SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**_

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: Hybrid remote in Petersfield



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