Receptionist Administrator

**Location**: Petersfield

**Salary**:
**Closing Date**: Monday 17 February 2025

**Job Title**: Receptionist

**Contract Type**: Permanent

**Location**: Petersfield

**Working Pattern**:This role will require you to be onsite, rotating shifts between 8am and 4.30pm and 8.30am and 5pm

**What We Offer**:

- **Holidays**: 25 days holiday up to 30 days (depending on service)
- **Pension**:We know it is important to save for the future, that is why we will contribute up to 10%
- **Maternity/Paternity**: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
- **Volunteering**: 2 paid days to ‘give back’ to the charity of your choice
- **Development**:LinkedIn Learning for all
- **Finance**: Snoop Premium available to all colleagues
- **Medical**:Opportunity to opt in for Private Medical Insurance
- **Bonus**:Discretionary annual bonus

**The Role**:
**You and Your Team**:

- Reporting into our Property and Facilities managers, working within a small Receptionist team (across Chatham and Londonn) you will be providing exceptional front-of-house and administrative support.
- Being the ‘face’ of our Petersfield office, you will be welcoming visitors to our building as well as answering calls and managing in/out mail. You will be the first point of contact for any office related queries and be responsible for the day-to-day administration of our office.

**As a Receptionist, you will**:

- **First point of contact**for all visitors, both internal and external.
- **Managing access levels**to the building and car park, including issuing and monitoring security passes for staff, contractors, and visitors.
- **Meeting and greeting visitors**ensuring the visitors' book is signed in/out for fire warden purposes.
- **Providing high-level customer service** both on the telephone and face-to-face.
- **Maintaining a safe and pleasant reception area**at all times.
- **Booking colleague travel**using the online TMC platform.
- **Handling incoming post**including opening, logging, and distributing it in a timely manner.
- **Accepting deliveries**recording them, and forwarding items to the relevant department or individual while maintaining accurate records.
- **Outgoing Mail**logging, franking, and dispatching outgoing mail.
- **Managing meeting room bookings**and supporting colleagues in finding the most suitable room for their needs.
- **Ensuring meeting rooms are**ready for use, stocked with relevant provisions, and whiteboards are clear.
- **Providing general assistance**to colleagues as needed.
- **Logging building maintenance and health & safety issues**for compliance and monitoring.
- **Ensuring cover is available**for lunch breaks and annual leave.
- **Support** providing support to our Facilities Assistant with the day-to-day management of the office.

**What We’re Looking For**:

- Proven experience as a receptionist, administrator, or in a similar customer facing role
- Excellent organisational and multitasking abilities
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Ability to maintain a professional and welcoming demeanour
- Attention to detail and well-organized
- Committed and reliable
- Takes pride in their work.

**Who We Are**:
At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.
- We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.
- We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

**Vanquis Bank is an Equal Opportunity Employer**
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.