Customer Service Representative
5 days ago
**LANXESS UK is now recruiting a Customer Service Representative to work in our Sudbury location on a 12-month contract. This is an onsite role Monday
- Friday, based in Sudbury (CO10 2XD).**
**About the role**
Working on site at our Sudbury office, you will work closely with the Customer Service team to ensure the smooth processing of all orders from initial request through to invoicing. As a Customer Service Representative, you will build and maintain excellent customer relationships, keeping the customer up to date in an honest and trustworthy manner. In this role you will be responsible for all elements of customer orders, including order entry, processing and confirmation, document creation and invoicing. You will also handle overdue payments tracking, credit notes and price adjustments.
Key Responsibilities:
- Process all UK orders onto the SAP system in a timely manner to allow goods to be despatched before the daily cut off.
- Create any restock orders and stock returns between onsite and third-party warehouses.
- Ensure back orders are prioritised once stock is available.
- Create requests to Master Data Team to ensure accounts are created or amended.
- Work with Accounts to follow up on overdue payments / forward any remittance advice received directly or information regarding cash in advance payments.
- Work with third party warehouse provider and monitor invoices ahead of payment process.
- Manage customer enquiries or requests and keep the customer updated on the status of their order or with any related issues. Ensure any promotions are adhered to.
- Raise credit, debits or returns as required.
- Action any sample shipments for the UK.
**About You**
You will be an experienced Customer Service Representative who is confident working on their own and as part of a team. You must have strong interpersonal skills and be an excellent communicator, with professional level English in both written and spoken.
- Professional ability to handle customer problems and needs.
- Exceptional inter-personal skills and use of these skills in a demanding and fast paced customer focused environment.
- High level of accuracy and great attention to detail.
- Proficient with Microsoft office.
- Experience in SAP is preferred but training will be provided.
- Ability to meet fast paced and changing deadlines through continual prioritisation with the ability to work under pressure.
**NO AGENCY APPROACHES**
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: £30,500.00-£31,500.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sudbury, CO10 2XD: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CSR-SUD
-
Trainee Sales Representative
2 weeks ago
Sudbury, United Kingdom Aspectz Ltd Full timeMy client is the UKs largest distributers of flue, renewable and stove products to a huge customer base throughout the UK. As Trainee Sales Representative you will receive FULL TRAINING for 18 months before taking control of your own client base. - Working with the Area Sales Manager you will assist in monitoring customer drop offs and in getting these...
-
Customer Service Assistant
7 days ago
Sudbury, United Kingdom Huws Gray Full timeWe have an exciting opportunity for a **Customer Service Assistant** **(Yard) **to join our team in **Sudbury**. The role is offering a competitive salary and range of fantastic benefits. Huws Gray Group are a fast-growing company and since the formation in 1990, have developed from a single branch of 5 staff in Anglesey to over 300 locations nationwide...
-
Customer Service Assistant
7 days ago
Sudbury, United Kingdom Huws Gray Ridgeons Full timeWe have an exciting opportunity for a **Customer Service Assistant** (**Yard) **to join our team in Sudbury. The role is offering a competitive salary and range of fantastic benefits. Huws Gray Group are a fast-growing company and since the formation in 1990, have developed from a single branch of 5 staff in Anglesey to over 105 branches nationwide with...
-
Customer Service Agent
7 days ago
Sudbury, United Kingdom Prolog Fulfilment Full time£11.44 per hour for all ages - No Telephones Must be 18 years or over Contract type: 3 Month Contract with view to Perm position Hours of work: 37.5 hours a week, any 5 days out of 7. 9.00am - 17.30pm with an hour unpaid lunch Mon-Fri, once fully trained, 1 weekend day and 4 week days. Based at: Prolog House, Milner Road, Chilton Industrial Estate,...
-
Service Advisor
5 days ago
Sudbury, United Kingdom Lookers Plc Full timeOverview: **Lookers Sudbury Ford** **Working hours: 42 hours per week: Mon-Fri 08:00-17:30 1 Sat in every 3 on rota** **Salary: £26,000 - £30,000 plus commission** We're looking for a Service Advisor to join the team here at Sudbury Ford. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with...
-
Retail Customer Service
2 weeks ago
Sudbury, United Kingdom Entain Full time**Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
-
Automotive Telephone Sales Representative
1 week ago
Sudbury CO BB, United Kingdom info@approvedengines Full timeOverviewWe are seeking a motivated and enthusiastic Telephone Representative to join our dynamic team. This role is pivotal in driving sales and providing exceptional customer service. The ideal candidate will possess strong communication skills and a passion for engaging with customers over the phone.Conduct outbound and inbound calls to potential customers...
-
Welcome & Service Assistant
2 weeks ago
Sudbury, United Kingdom National Trust Full timeSummary Working alongside the Visitor Experience Officer, you’ll be responsible for the design, preparation and delivery of a range of crafts and activities based out of the Children’s Country House Activity Hub. You’ll be part of the Visitor Experience team, responsiblefor providing an amazing, welcoming day out for children and families, and you’ll...
-
Customer Service Agent
7 days ago
Sudbury, United Kingdom Prolog Fulfilment Full time£9.50 per hour for all ages Contract type: Contract with view to Perm position Hours of work: 37.5 hours a week, any 5 days out of 7. 9.00am - 17.30pm with an hour unpaid lunch. Weekend working may be required once fully trained. May consider part-time hours 25-30 hrs a week. Based at: Prolog House, Milner Road, Chilton Industrial Estate, Sudbury...
-
Customer Assistant
5 days ago
Sudbury, United Kingdom McColl's Retail Group Full time**Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...