Contact Centre Agent

3 days ago

London, United Kingdom Angle House Orthodontics Full time

**Contact Centre Agent / Switchboard - Angle House Enfield (**EN2 8PD)**

Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential.

Angle House Orthodontics is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre team

This role is full-time, 40 hours a week, Monday to Friday only

**Why work with us?**
- Private medical cover (after 1 year of service)
- Great working environment
- Friendly and supportive team
- Training and development opportunities (paid membership with Isopharm and Angle House Education)
- Enhanced pension scheme (after 2 years of service)
- Social events (online at present)
- Work-life balance
- Competitive salary

**Key Responsibilities**:

- Provides courteous service to patients by following our policies and procedures as well as completing the Call Agent’s task list to the highest standard
- Responds to patients requests for information about our practices and treatments we offer
- Arranges patients’ bookings, re-bookings and cancellations
- Transfers incoming calls promptly to the appropriate extension

**Requirements**:

- Excellent team player with strong communication skills, you will have a passion for delivering a great patient experience
- Fantastic patient care skills are essential
- Great IT skills and ability to learn new computer systems fast
- Ability to perform under pressure and multitask
- Professional approach when dealing with sensitive and confidential information
- Previous experience of using a patient booking system is advantageous

**About us**:
Established in 1988, Angle House has several multi-disciplinary specialist dental practices across London. In each practice, a team of expert orthodontic professionals work together to provide excellent orthodontic care for our patients. We are passionate about what we do and want our patients to experience a courteous, caring, friendly and safe environment where patients' smiles and dental health are our priority.

If you are a passionate people person and a multi-tasker who is solution-focused, then we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £24,856.00 per year

**Benefits**:

- Company events
- Employee discount
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Experience**:

- switchboard/call centre: 1 year (preferred)
- receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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