Contact Centre Agent

2 days ago

London, United Kingdom CitySprint Full time

**Contact Centre Agent | London SE1 | Permanent**

**Salary: £21,091.20**

**Benefits**:

- 23 days Holiday (increases after worked with us for 3 years)
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child start primary school & to attend colleage/university graduation ceremony
- Access to a Health and Wellness Programe
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a years service)

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Customer Service Agents to ensure we continue growing and improving every day.

**This is where YOU come in**

We have a fantastic opportunity for a Contact Centre Agent to join our team in London SE1 on a permanent basis.

As a Contact Centre Agent you will be dealing primarily with people is a varied, exciting and sometimes challenging day job. So this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and also enjoy that great feeling when they resolve it

To ensure our customers get the best experience when dealing with us, we need our Contact Centre Agent to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.

**To be suitable for this role you must have**:

- Excellent verbal and written communication
- Pleasant and friendly telephone manner at all times with both internal and external Customers
- Competence in the use of Microsoft Office products and excellent computer skills
- Excellent organisational and prioritisation skills and be able to work effectively in a fast-paced environment
- The ability to act on your own initiative without constant supervision
- Excellent punctuality and attendance
- Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, enable others to succeed
- Tackle issues quickly and effectively
- Treat people with respect under all circumstances
- Able to communicate professionally and clearly to clients and suppliers
- Be comfortable learning new things

If this Contact Centre Agent role sounds like you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance_

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