Key Partner Specialist

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.
Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation, and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of 63 million users in 17 countries saving more than 150 million meals from going to waste - We are super proud of this, but there’s still a lot more we want to achieve.

That means we’re looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we're looking for a Key Partner Specialist to join us in our London office.

**Your mission**:
Our Key Partner Management team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Key Partner Specialist, you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.

You will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.

**Your Role**:
Reporting into a KPM you will be working with a portfolio of our most prominent brands within your business segment. As well as working on numerous special projects across our segments Grocery, Hospitality, Cafes and Food To Go.
- Support stores to use Too Good To Go and our systems, providing training to new managers and staff
- Engage store managers and staff on fighting food waste
- Ensure your stores are maximising their supply so no food is being wasted
- Identify feedback trends from conversations with stores and escalate to the Key Partner Manager
- Ensure stores have good experiences with our customers and take action to improve store quality
- Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate
- Key Partner Management squads work as #oneteam and come together to achieve large projects, such as the roll out of new key accounts, and onboarding & training new stores.

**We need**:
As this role is entry-level, we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that’s from your studies, volunteering work, your personal life or any professional experience. This is what we’re looking for:

- Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
- Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
- A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation
- A team-player who is keen to learn, collaborate, and contribute
- An affinity working with data and the eagerness to learn
- An empathetic and patient approach
- Comfort in handling repetitive tasks, knowing each task contributes to saving food from going to waste

**Our Values**:
We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving.

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing.

**What we offer**:

- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change.
- The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across numerous countries - always ready to share knowledge and support
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
- A competitive salary plus performance-related bonus
- 25 days of annual leave, in addition to UK Bank Holidays
- Christmas Eve and New Year’s Eve off as well