Events and Training Facilities Apprentice

3 days ago

Twickenham, United Kingdom ACHIEVING FOR CHILDREN Full time

**Job responsibilities**:

- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate, with queries effectively prioritised
- Providing technical support (e.g. helpdesk) to all training centre users
- Maintaining & testing all equipment, lap-tops, projectors, telephone systems, used in the training centre
- Reporting minor repairs & adjustments to the buildings & equipment as required, under supervision
- Attending weekly operational management meetings & preparing a schedule/timetable of events
- Setting up rooms (tables & chairs) according to room layouts requested by event & meeting organisers
- Using spreadsheets to update & maintain the asset register and other tasks
- Carrying out reception duties, greeting internal & external visitors, e.g. teachers, social workers, AfC staff, police, childcare providers etc.
- Answering phones, taking messages & transferring calls internally
- Using an IT training booking system called AfC CPD Online, ensuring records on the database are kept up to date
- Scanning and saving documents, monitoring & ordering stationery/equipment/refreshments
- Providing technical & administrative assistance to colleagues based at any of our other training facilities.
- The post holder will be expected to undertake other duties commensurate with the grade of the post, including deputising or working flexibly across the week and locations to meet the business demands.

**Skills & Abilities required**:
Excellent communication skills with clear spoken English

Knowledge of customer care, able to deal professionally with personal and telephone callers

Accurate I.T. skills and knowledge of MS Word and Excel, and the Internet

Able to work flexibly and independently within a team; asking for and giving support as needed

Able to understand and respect the importance of confidentiality, both within and outside the workplace

Aware of Health and Safety and Equality and Diversity

Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team

**Job Type**: Apprenticeship

Pay: £12,355.20 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- TWICKENHAM: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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