Apprenticeship - Business & Admin (Contract Operations)

**Directorate**
- People

**Business Area**
- OD & Change Management

**Location**
- Glasgow

**Salary range**
- £24,108

**Type of Contract**
- Modern Apprentice

**Part Time/Full Time**
- Full Time/'Happy to talk flexible working'

**Workstyle**
- Hybrid

**Actual Hours**
- 35

**Closing Date**
- 27/04/2025

**Ref No**
- 6501

The Scottish Qualifications Authority (SQA) is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in Scotland, but around the world.

We are committed to providing high-quality modern apprenticeship opportunities - giving Scotland’s young people the chance to earn and learn, while working towards valuable SQA vocational qualifications. Whether applicants are seeking to build on their existing qualifications to take the next steps in their chosen career, or to gain their crucial first experiences within a particular sector, our Modern Apprenticeships have lots to offer.

A Modern Apprenticeship at SQA will give you the knowledge and transferable skills you need to get your career off to a great start. Our established two-year programme offers successful applicants the chance to be part of an innovative public sector organisation, experience responsibility and a variety of work activities all whilst while working towards industry recognised qualifications.

Apprentices on this 24-month programme will be assigned to the Contract Operations team while gaining an SVQ in Business and Administration and an HNC in Business delivered in partnership with RT Resources and City of Glasgow College.

**About the role**

Based in the Corporate Strategy & Business Development (CSBD) directorate, apprentices will work alongside specialist teams delivering assessment services on behalf of a range of UK Government bodies and other commercial clients.

You will join a large business area in CSBD that delivers a range of assessment and qualification services for commercial clients. The role may include customer service, data handling and processing, contributing toward documentation to support risk and business continuity needs, as well as identifying opportunities for improvement.

**Responsibilities**
- Provide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes
- Provide a high level of customer service in respect to queries, ensuring responses are issued promptly, accurately while maintaining key stakeholder relationships
- Assist with the planning and co-ordination of diaries and filing of information
- Contribute to continuous improvement initiatives by reviewing and recommending improvements to administrative procedures and systems
- Maintain confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible

**Young talent at SQA**

This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:

- Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
- Work with a Career Development Mentor to learn about the world of work and your career ambitions.
- Be part of a Young Talent Network helping to influence and shape decisions across the organisation.

**Benefits**
- 27 days annual leave plus 14 public holidays.
- 21 hours volunteering leave to engage and support community social responsibility.
- Office based in Glasgow city centre with opportunity for hybrid working.
- Shadowing, mentoring, and training opportunities with experienced and accomplished professionals.

**Entry criteria**

**Closing Date: Sunday 27**th** April**

**Please note that interviews will be held week beginning Monday 2**nd** June.