Customer Service Assistant
1 week ago
**Salary**: up to £20,000
**Role and responsibilities**:
Responsible for responding to daily social media engagement (replying to all comments/likes/messages across all channels).
Organising compensation to be sent to customers
Reporting on voucher/stock spend across the department
Liaising with different departments to help solve customer queries eg buying, quality assurance, area managers, etc
Involved in assisting Marketing team on general admin and everyday needs
Investigate and raise faulty products
Investigate and raise accidents/incidents in stores
Assist/advise stores with customer service decisions
Providing information on products e.g. price/stock
Arrange stock allocations from stock team to stores
**Skills**:
Flexibility and good time management
Ability to be creative with ideas/suggestions
Ability to use initiative
An excellent grasp on the English language, grammar and skills for copywriting is essential to this role
Patient, polite and confident when dealing with customers
Ability to work in fast-paced environment with ever-changing priorities and deadlines
Fresh ideas, enthusiasm and a willingness to assist when asked, as well as ability to take initiative and always keep busy
Ability to work well independently as well as in a team
An upbeat, can-do attitude and positive mind-set
Happy to help, learn and grow
Live problem solving
**Good to have (but not essential)**:
Working knowledge of Microsoft Excel
An interest in marketing
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