Customer Service Assistant

1 week ago


Leicester, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Customer Service Assistant - HighCross Shopping Centre, Leicester.**

**Job Overview**

Mitie has a great opportunity at HighCross Shopping Centre, Leicester. We are currently looking for a motivated individual who is passionate about looking after and anticipating the needs of our customers. Working within the essential customer service team, you will be the main point of contact for all of our customers within the Centre. Offering a pay rate of **£10.47 per hour**, working 37.5 hours a week.

It's the little things that count
- On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

**Benefits**:

- Employee Shares Scheme
- Staff Retailer Discount
- Partner Discount
- Extensive training package
- Competitive pay rate
- Life cover
- Share incentive plan
- Save as you earn

**Job **Description**:
**The Customer Service team within Brent Cross is responsible for the smooth and efficient operation of the Centre and is paramount for maintaining excellent standards of customer service at all times.**
- Strong interpersonal Skills coupled with a smart appearance.
- Be able to provide excellent knowledge of your previous 5-year employment/education history. Any Unemployment must be verifiable through the Job Centre. Any self-employment must be verifiable through an accountant.
- Be able to undergo a disclosure process.
- Be physically fit and able to stand/walk for extended periods.
- Able to work shifts including weekends.
- Previous Customer Service Experience.
- Excellent Customer Service Skills.
- Customer focused.
- Ability to work within a team and on your own.

**Qualifications**:

- Providing excellent customer service
- Good communication skills when dealing with the public.
- Knowledge of Cash Handling & Till Procedures.
- Knowledge of the Centre and local area.
- SIA front line badge holder desirable but not essential

**Additional information**:
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.



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