Customer Service Assistant

**Customer Service Assistant - Join Our Friendly & Growing Team in Kibworth**

**Location**: Kibworth, Leicestershire (LE8)
**Salary**: £25,500 - £27,000
**Hours**: Full-time, 39 hours per week
**Schedule**: Monday-Thursday: 8:30am-5:00pm | Friday: 8:30am-4:00pm
**Contract**: Permanent | Office-Based | No Weekends

**About Us**

At **Dust Spares Limited**, we’re a leading UK supplier of industrial dust extraction and filtration products. With a strong online presence and an excellent reputation for customer service, we’re proud of our friendly, fast-paced, and supportive team culture.

As we continue to grow, we’re looking for a reliable and proactive **Customer Service Assistant** to join us and help deliver outstanding service to our customers.

**The Role**

**Are you a customer champion who takes pride in delivering outstanding service?**

This is a hands-on, customer-focused role — perfect for someone who enjoys solving problems, working with different people, and taking ownership of their work.

As a **Customer Service Assistant**, you’ll play a key role in managing enquiries, processing orders, and ensuring every customer interaction is handled with care, efficiency, and professionalism.

You’ll be a valued part of our customer operations team, contributing to a supportive environment where your communication skills, attention to detail, and enthusiasm will really shine. It’s a varied and rewarding role with plenty of opportunities to make a real impact.

We’re looking for someone who’s confident, clear, and friendly, with a proactive mindset and a genuine desire to help others. If you thrive in a busy environment and love delivering great customer service, we’d love to hear from you.

**Responsibilities**
- Process orders placed online or over the phone using our internal systems
- Prepare quotes, proformas, and order confirmations
- Handle payments, refunds, and customer credit notes accurately
- Liaise with couriers and suppliers to manage deliveries and resolve issues
- Maintain up-to-date customer records in our CRM system
- Build and maintain strong customer relationships
- Work closely with internal colleagues and external partners
- Contribute positively to team performance and company goals

**What We’re Looking For**

We're seeking a friendly, detail-focused individual who thrives in a busy environment and enjoys delivering high standards of customer service.

**Essential**:

- Strong written and verbal communication skills (including a confident telephone manor)
- Problem-solving mindset with high attention to detail
- Organised, reliable, trustworthy and a team player

**Desirable (but not essential)**:

- Experience using a CRM or order management system (training will be provided)
- Familiarity with Microsoft Office (Outlook / Word/ Excel)
- Experience in customer service, admin, or sales support
- GCSEs (Grade C/5 or above) in Maths and English

**What We Offer**
- Competitive salary
- 20 days holiday plus 8 bank holidays
- _An extra day off for your birthday_
- Free on-site parking in a quiet, rural setting
- A supportive and friendly team environment
- Opportunities for training and professional development
- Weekday-only hours — no weekend work

**Location**

Our office is based in **Kibworth (LE8)**. Applicants must be able to **reliably commute.**

**Ready to Apply?**

If you're a customer-focused individual looking to join a reliable and growing business, we’d love to hear from you.

**To apply**: Send your CV and a short cover letter explaining why you're a great fit for this role.

**Application Deadline**: 15/08/2025
**Reference ID**: CSALB/082025

**Job Types**: Full-time, Permanent

Pay: £25,500.00-£27,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay

Ability to commute/relocate:

- Leicester LE8 0RX: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you within a 30 minute commute of LE8 0RX?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

**Location**:

- Leicester LE8 0RX (preferred)

Work Location: In person