Customer Service Assistant

2 weeks ago

Leicester, United Kingdom MDK Office Seating LTD Full time

**Company Overview**

**MDK Office Seating Limited** has proudly specialised in the in-house design and UK-based manufacturing of high-quality office and commercial seating since 1995.

Located in Leicestershire, our facilities handle every stage of production—from frame construction to upholstery and final assembly. We take pride in ensuring that all our design and manufacturing processes are carried out entirely in the UK.

Our mission is simple**:total customer satisfaction**.

We’re offering an exciting opportunity to join our team as a **Customer Services Assistant**. In this role, you’ll be at the heart of our customer experience—supporting clients, managing orders, and ensuring smooth communication across departments.

You’ll need to be adaptable, organised, and confident in handling a variety of tasks throughout the day. If you’re looking for a new challenge and enjoy delivering excellent service, we’d love to hear from you.

**Key Responsibilities**

**Customer Experience & Support**
- Improve and enhance the overall customer experience.
- Answer incoming customer queries via phone and redirect to appropriate teams.
- Provide timely and professional responses to customer enquiries.
- Build positive relationships with clients through consistent communication.
- Handle complaints or issues with empathy and efficiency, ensuring resolution.

**Order Management**
- Responsible for accurate order processing and checking, especially for key clients.
- Finalise and verify order details before dispatch.
- Monitor order progress and proactively update clients on status.
- Liaise with dispatch and purchasing departments to ensure timely fulfilment.

**Communication & Coordination**
- Manage internal inboxes, including dedicated enquiry channels and individual client communications.
- Collaborate with internal departments to ensure smooth workflow and customer satisfaction.
- Maintain clear and professional communication across teams.

**Administrative & Workflow Management**
- Maintain an orderly workflow and prioritise tasks effectively throughout the day.
- Ensure all customer records and order details are accurately logged and updated.
- Support inventory checks and assist with stock-related queries.
- Assist in preparing reports or summaries related to customer activity or order trends.

Please note that this is not an exhaustive list of your duties and responsibilities as they may be modified from time to time to suit the needs of the business.

**Essential and Desirable Skills**
- Attention to detail
- Experience in a similar role
- Confident phone manner
- Strong communication skills both written and verbal
- Strong IT skills including using Office programs
- An understanding of / experience using Microsoft Business Central
- Calm under pressure
- Ability to use your own initiative

**Company Benefits**
- Bonus and Incentive Scheme
- Day off for birthdays
- Free onsite parking
- Company pension scheme
- Possibility for growth within the company
- 28 days holiday including bank holidays
- Extra time off during Christmas/New Years period

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking

Work Location: In person

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