Business Support Officer

**_**£25,000- £30,000 per annum** dependent on skills and experience._**

We are currently looking for a **Business Support Officer** to join our **Financial Services Team** on a permanent basis.

Based at our **Leeds office,** this **hybrid** full time position is _35 hours a week._
- _**We operate a hybrid working model providing a balance of home and office working**_

**Why is Tenet a great company to work for?**

At the Tenet we think it's really important our people enjoy coming to work. We're a fun, friendly, flexible employer and we were delighted to make it into the 2020 Top 75 Places to Work in Yorkshire and the Humber. We have also been awarded a 1-star accreditationby Best Companies for having high levels of employee engagement. We like to work hard, and play hard, and our performance related pay structure means the more you put in, the more you get back

In terms of what we do, we are an award winning Independent Financial Adviser support group with over 25 years industry experience. We provide a wide range of services that enable us to provide quality financial advice and services to meet the requirementsof our clients.

***What you’ll be getting up to in more detail**:
**On-boarding**:

- Support the on-boarding programme for new Tenet Financial Services (TFS) Advisers.
- Ensuring the smooth support services to TFS Advisers.
- Regular engagement with Tenet mentors to review the trainees progress, in preparation for handover at the point of sign off

**Business Growth**:

- Supply of MI data to the TFS Business Manager for the ongoing review of Adviser business plans and income streams
- Delivering effective support for TFS advisers
- Liaising with Providers to provide up to date industry and market insights

**Engagement**:

- Support the TFS Manager in the delivery of the Adviser Engagement programme
- Ensure consistent client engagement

**General**:

- Resolving queries raised in a professional manner by taking ownership for every query and dealing with them professionally following the customer care management process
- Acting as an ambassador for Tenet Financial Services and assist with retention of advisers.

**You will be able to demonstrate the following skillsets**:

- Excellent organisational and time management skills
- Excellent communication skills, both oral and written
- Well-developed interpersonal and influencing skills.
- Motivation and drive to progress personally, professionally and encourage that in others.

**We’d also love to see**:

- QCF Level 4 Diploma or studying towards is desirable but not essential
- Some working knowledge and experience of financial services, ideally in an IFA/Network/DA environment would be advantageous
- Knowledge and understanding of the regulatory and industry issues and the ability to be able to communicate in relation to those issues at all levels
- Demonstrable track record in a customer service role and/or sales role

**Some of the benefits our people love are**:

- 35 hour working week;
- Half day holiday for your birthday
- An annual performance-related bonus and salary review;
- 25 days holiday as standard, rising to 28 with length of service (and the option to buy or sell up to 5 days), PLUS bank holidays;
- Access to our flexible benefits and staff discounts platform, TenetFLEX;
- 5% Employer Pension Contributions, rising to 7.5% with length of service
- Company-funded Income Protection and Life Assurance Cover;
- Enhanced Maternity and Paternity policies;
- Access to our free Employee Assistance Provider (EAP);
- Fee-Free Financial Advice, including mortgages and insurance;
If this role is of interest and you think you have the relevant skills and experience, we'd absolutely love to hear from you