Patient Administrator

4 days ago

Bristol, United Kingdom Private Secretary Group Full time

**About Private Secretary Group**:
Private Secretary Group is a growing administrative support company, dedicated to easing the pressure on private consultants by handling all back-office and patient administration tasks. From call handling and clinic bookings to billing and document management, we ensure every patient receives a professional, smooth experience—and every clinician can focus on providing excellent care.

We’re now recruiting a **Patient Administrator** to join our vibrant and friendly Bristol-based team.

**What You’ll Do**:
You’ll be at the heart of our patient admin team—ensuring patients feel supported, consultants are well-organised, and our internal systems remain accurate and efficient.

**Key responsibilities include**:

- Booking, confirming, and managing appointments in line with consultant availability.
- Regularly updating clinic lists to ensure consultant schedules match hospital records.
- Ensuring accurate and up-to-date billing information is collected and logged for all patients.
- Monitoring and managing shared inboxes and general administrative correspondence.
- Supporting medical secretaries by:
- Checking and clearing printing queues daily.
- Ensuring copy prescriptions are sent to the correct pharmacy.
- Making sure all printed documents are correctly sorted and delivered to the right location.
- Liaising with consultants, secretaries, and external teams to ensure all information is coordinated smoothly.
- Maintaining confidentiality and data protection standards in all tasks.

**Requirements**:

- Maths and English GCSEs (Grades A-C / 4-9) or Functional Skills Level 2.
- Confident IT user with knowledge of Microsoft Office and the ability to learn new systems.
- Excellent organisational skills and strong attention to detail.
- Friendly, clear communication style—both written and verbal.
- Ability to multitask and prioritise in a fast-paced environment.
- Previous experience in a private healthcare or admin support role is desirable but not essential.

**Benefits**
- Competitive salary**:£24,000-£26,000 per annum**, based on experience
- 28 days’ holiday including bank holidays
- Pension scheme
- Structured onboarding and development
- Regular team socials and wellbeing activities
- Opportunities for progression within a growing company
- A supportive, close-knit team environment
- On-site gym

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