Patient Co-ordinator

2 weeks ago

Bristol, United Kingdom Whiteladies Medical Group Full time

**Salary: £12.39-£13.18 per hour Subject to experience (£24,160-£25,696)**

**37.5 hours per week**

**25 days annual leave plus bank holidays**

**NHS Pension**

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team. Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.

To support our staff who run/cycle to work we have a shower and secure bike storage.

Sustainability focused practice

Member of the highly functional Healthwest PCN

**About Us**

High-performing 16000 patient practice in the popular Clifton area of Bristol
- 12 GPs (6 partners, 6 salaried)
- Training practice with 3 established trainers, 2 training programme directors, one LMC member and a CCG Clinical Lead
- Awarded the 2021 Academy GP practice prize by University of Bristol for undergraduate teaching
- Involvement in clinical research

**Full-time (37.5 hrs per week) Monday to Friday (Early - 8am-4pm /Late 10.30am-6.30pm rota)**

**Full induction programme - training buddy - full training given**

**Annual in-house appraisals**

**Cycle to work scheme**

**On-site parking**

**Air-conditioned offices**

**Job Summary**:
You will assist and support the practice in providing an efficient, professional and welcoming first point of contact (mainly by telephone but also face to face) to all of WMG patients and visitors to the practice.

**Main Responsibilities**:

- Assist the Patient Services Manager with monitoring and ensuring daily tasks are completed/up to date
- Provide support and assistance to colleagues, Patient Services Manager and Operations Manager whenever appropriate
- Provide assistance with mentoring new and existing colleagues and becoming a ‘buddy’ when appropriate
- Actively promote and encourage excellent customer service within the team

**Main roles**:

- Telephone Support - answer and deal with patient calls
- Administration - document management, workflow, scanning, referrals
- Data entry of registrations, amendments and deductions
- Deal knowledgeably and competently with urgent calls from patients and/or colleagues
- IT - EMIS, Sentiers (Patient Triage System), Docman, Tasks, GP TeamNet, NHS Mail, Pharmacy referrals
- Front Desk (rota system). Greeting patients and consulting with members of the practice team. Handling patient queries and assisting colleagues as and when appropriate
- Unlocking and securing the building both in the morning and evening

**Job Types**: Full-time, Permanent

Pay: £12.39-£13.18 per hour

Expected hours: 37.5 per week

**Benefits**:

- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Please provide a covering letter detailing what relevant skills and experience you can bring to this role.

**Experience**:

- Customer service: 2 years (required)
- Administrative: 2 years (required)

Work Location: In person

Application deadline: 18/01/2025

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