Patient Co-ordinator
2 days ago
Job Summary Mendip Vale Medical Group are looking for further Patient Co‑ordinators to join our team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester. As a Patient Co‑ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Main duties of the job Working as part of a team the post‑holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post‑holder will pro‑actively communicate relevant information between patients and their healthcare professional. The Patient Co‑ordinator Will Develop Good Working Relationships With: Patients GP, nurses and other surgery staff Key Responsibilities: To support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements. Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests. Making appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completion of tasks as appropriate. Creation of new patient records. Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintain accurate records. About Us As a high‑achieving and well‑organised practice, we embrace a Multi‑Disciplinary Team approach to care provision. Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west. Details Date posted: 17 November 2025 Reference number: A0219‑25‑0046 Job location: Southmead & Henbury Family Practice, Ullswater Road, Bristol, BS10 6DF Pay scheme: £24,246 to £24,715 a year Contract: Permanent Working pattern: Full‑time, Part‑time Person Specification Experience Essential Experience in reception / customer service focused roles. Desirable Experience of reception / admin duties within Primary Care. Use of patient records systems (EMIS). Qualifications Essential GCSE in English and Maths at Grade C or above, or equivalent experience. Evidence of continued learning/personal development in relevant field. Desirable NVQ3 in Administration or equivalent or working towards. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Mendip Vale Medical Group Southmead & Henbury Family Practice, Ullswater Road, Bristol, BS10 6DF Website: https://www.mendipvale.nhs.uk/ #J-18808-Ljbffr
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