Call Centre Advisor

**Call Centre Advisor - Tuesday-Saturday: 18:00-23:00 (Permanent Contract)**

**£10.53** per hour (Rising to **£10.63** after Probationary period)

QVC Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool, L70 2QA

**About Us**

Here at QVC, we have been voted as a certified top employer for nine years running - right now, we’re looking for individuals with a genuine passion for customer service to join the heart of our QVC community at our award-winning Contact Centre here in Knowsley.

**Shift pattern**
- **Tuesday-Saturday: 18:00-23:00, 25**hours per week

**Working from home approach (Minimum of first 3 months working onsite, Knowsley)**

We strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. During your first 3 months with QVC, you will be required to work on-site in our Contact Centre in Knowsley. After you have successfullypassed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.

**What will I be doing as a Customer Care Team Member?**

In addition to being the welcoming friendly voice of QVC, you will be energetic, a great listener and passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, efficiently & accurately, resolvingcustomers’ often complex enquiries whilst driving brand advocacy.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include four weeks of training.

**About You**
- To be effective in your role, you’ll need to have proven customer service experience (at least six months) and the desire to deliver a first-class customer service.
- Take ownership of performance and always seek ways to improve and deliver results.
- Engage with customers and colleagues, creating a people focused work culture.
- Have fantastic communication skills.
- Experience of using a computer is essential in this role.

**What will I get in return?**

A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn, develop and support our customer.

**Benefits**

As a certified top employer, here at QVC we recognise contributions & celebrate success As you will be looking after our customers we will look after you with:

- 23 days holiday entitlement during the first full year of service, increasing to 28 days with 5 years of service
- Eligibility to participate in the 'Share Success’ bonus scheme linked to business performance
- Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods
- Pension plan with Legal & General - employee contribution is 3% and QVC contribution is 5% of qualifying earnings (i.e band of earnings used to calculate pension contributions under Auto Enrolment)
- Life Assurance to the value of 2 times your annual salary effective from the first day of employment
- Medical Insurance - Single cover with WPA and discounted rates for partner and family cover
- MyQVC Rewards Retail discount scheme - offering discounts from a wide range of retailers and suppliers
- Credit Union saving scheme
- Interest free bicycle loan (for a purchase of a bicycle or any bike parts) plus 15% discount on bicycles and accessories at Halfords and Bike Hut
- Onsite coffee shop and restaurant offering a great variety of food options, prepared fresh every day
- Discounted private dental cover is available with Denplan following successful completion of your training & induction period
- Discounted legal advice and insurance is available with Life & Legal
- Free, secure on-site parking

We look forward to hearing from you