Call Centre Advisor

2 days ago

Westwood Business Park, United Kingdom The Camping and Caravanning club Full time

We’re the experts on all things camping

We pride ourselves on truly understanding the needs of our members and we work closely with our partners to offer products such as breakdown cover and motorhome insurance, giving our customers peace of mind when booking to stay on one of our many campsites.

With over 750,00 members, and around 800 employees, we're definitely not a small operation; although our culture still retains a friendly, 'family' feel.

We are looking for three additional Advisors to join our talented Service Centre team.

**Main duties and responsibilities will be**:

- Manage all calls in a friendly, efficient, and professional manner whilst providing accurate information and assistance to members and non-members alike.
- To process all member and non-member bookings via the Club’s booking system for Club Sites
- All calls to be managed within current KPI’s, which are continuously monitored.
- To undertake outbound calling, either for retention purposes or site booking/cancellations as requested by the Service Centre Management Team
- To effectively communicate the benefits of membership, and to promote these to non-members with a view to increasing the Club’s membership.
- To accurately record all member details on our membership database and CRM system.
- To action requested updates to records held on the membership database, including change of address, payment method and personal circumstances.
- Accurately process renewal requests received and process payments via the membership database.
- To support our network of UK Sites, voluntary members as well as other departments within HQ.
- Experience of working within a busy customer environment or team
- Competent with Microsoft packages
- Excellent standard of verbal and written communication is essential
- Comfortable working to realistic KPI’s and measurements

Working hours are Monday-Friday, 09:30 - 17:30

You will also be required to work a minimum of 1 in 4 Saturdays, from 9am-1pm, for which overtime will be paid.

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years and these days, as well as having campsites in fantastic locations we hold our ownmusic festival, torchlight.

Benefits include 28 days annual leave plus bank holidays and 10% pension (5% / 5%).

If you require any further information or would like a conversation in confidence, please contact Bethany Mannion in the HR Team.

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