Head of Buildings Transitioning

**Role Advert**

MAPP is the UK’s leading specialist in commercial property and asset management, with over £14bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

TitleHead of Buildings TransitioningTeamCentral FMWho Does This Role Report Into?**Senior Executive Director-Head of Facilities management**:
Role Summary**Purpose and Scope**

Ensuring that when MAPP are on and off boarding new sites and portfolios that there is a program in place which the FM/HSE/Procurement/Service Desk/Technical FM teams contribute to ensuring an orderly transition. Under taking quality checks of incoming documentation with the above teams.Similarly when MAPP is off boarding a site this role will lead on undertaking quality checks of MAPP and site documentation that will be required to transition out to the new owners. For both scenarios where appropriate visits the sites and lead on coordinating FM visits.Drive the overall standards for FM and site teams to maintain their sites “Ready for Sale” state. Producing guidance on expectations, undertaking reviews of system data and documentation. Undertaking spot audits on the sites where requiredSkills (People & Technical)Providing the highest level of service standards to clients, building and occupiersFully understanding MAPP’s contractual obligations for FM service deliveryWork with the FM Regional Directors and Heads of HSE/Procurement/FM/Security & GDPR where required.Working with Property Managers to understand the Client’s objectives and develop FM strategies for each buildingEnsure MAPP sites have Site Works Orders and details of expected service delivery with Service Partners documentedWith the Head of FM Ops plan any transition site audits and work on drafting expected resourcing requirements if any are neededEnsure Asset registers, supplier details and compliance data are gatheredFulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative frameworkValues & Behaviour**Exhibition of MAPP Values**
Avoid Ambiguity, Appreciative, Adventurous, Authentic and AccountableSelf Management including showing initiative, being proactive and meeting deadlinesEmbracing Change including TechnologyEngaging with the Big PictureGreat service delivery including working in partnership with internal and external individuals and good communicating in written and verballyAchieving Results and Prioritise WorkInnovative Solutions and Problem SolvingDeveloping Self and Others and willing to LearnLevel of Experience / Certifications-
A track record of FM in multi-let office buildings, shopping centres, retail & industrial parks.-
- Experience in investor-FM helpful.-
- Across buildings of different ages and sizes - has a strong understanding of systems, equipment, technology and landlord’s services is helpful-
- Experience of dealing with occupiers and what matters to them-
- A good working knowledge of H&S, environmental and statutory regulations-
- A good working knowledge of FM in hard and soft services-
- Reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems-
- Demonstrably strong customer service skills-
- Proven experience in service charge budgeting and understanding of RICS Codes-
- Implementing processes and procedures and bringing teams