Merchandising Helpdesk Support Co-ordinator

Could you be our new Merchandising Helpdesk Support Co-ordinator?

Do you have a passion for customer service? Do you love troubleshooting and getting to the bottom of problems?

Are you self-motivated and keen to develop a career in a Company that puts people first?

What about working in the dynamic and constantly evolving greeting card industry? Sound interesting?

Did we mention that we offer hybrid working too Flexibility to work in the office or work at home.

Keren is recruiting into her team

**Who are we looking for?**

We have an exciting opportunity within the Merchandising Division here at UK Greetings. This frontline role provides support & customer service to our field-based colleagues. If you have a passion for service excellence, enjoy problem solving, then this could be the role for you.

Reporting to the Merchandising Operations Manager, you will be one of the key points of contact for our field-based merchandising team, to support them with any queries & issues they may have with their handheld devices:
- Support Helpdesk - Delivering excellent customer service to our field-based colleagues; taking telephone calls on a daily basis & assisting them with any queries, technical problems or hardware replacements.
- Issuing Hardware to Merchandisers - Ensuring that all new or replacement equipment requirements are issue to field-based colleagues in a timely manner.
- Tracking Hardware & Usage - Ensure that all assigned hardware is correctly recorded against each user, levels of usage is tracked & is queried as & when required
- General administration, queries & requests - Generally supporting our field-based colleagues with any queries or requests for information.
- Providing Reports - Issuing any required reports to the field management team.

We are looking for a confident communicator with excellent listening and questioning skills, someone who can interact professionally with users to establish the problem and explain the solution. It is important that you enjoy working as part of a team who all come together to provide a strong and reliable customer service to our field based Merchandising employees.

Strong PC skills including knowledge of Microsoft Excel, PowerPoint and Word are also essential.

**Who we are**
- We believe in making the world a more thoughtful and caring place by helping every person celebrate and create meaningful connections with our greeting cards and gift dressings - created for life’s big events, special occasions and those “saw-this-and-thought-of-you” moments of life. Along with our sister Company John Sands, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world.
- We are the largest direct to retail publisher of greeting cards in the UK - so you’ll find our amazing products just about everywhere
- Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.
- Among the great benefits of working at UK Greetings are:
- Hybrid Working, work from home or at our Dewsbury headquarters
- Employee Benefits Platform
- Employee Referral Scheme
- Free onsite parking at Head Office sites
- Colleague Discount Shop
- Auto-enrolled Pension Scheme
- Online Doctor and Employee Assistance Programme (EAP)
- Employee Recognition scheme

So, if you feel like the role ticks all of the right boxes and you would love to be part of a talented team, you’re in the right place