Temporary Customer Operations Co-ordinator

Could you be our new Temporary Customer Operations Co-ordinator?

Do you have a passion for customer service? Are you inspired by a fast-moving environment and working as part of a supportive and motivated team?

What about working with bright, creative, dynamic and constantly evolving greeting card and gift wrap products? Sound interesting? On top of this, you get to work with some of the largest retailers in the UK.

Did we mention that we offer hybrid working too True flexibility to work at work and work at home.

**The role**:
Our dedicated Tesco team is looking for a Temporary Customer Operations Co-ordinator for a period of approximately 12 months. Working on a part time basis to be discussed further at interview, you will provide a first class customer service to one of our high profile accounts. On a day-to-day basis you will:

- Monitor service & availability levels, liaise with internal departments to provide solutions, handle and resolve customer queries and communicate directly with the customer at store and head office level. In addition you will be involved in specific projects on the account and provide any administrative support required in terms of account planning requirements.
- Co-ordinate and report on every test order prior to live call off, identify any issues that will impact the actual fill rate for the Customer, and ensure relevant departments fix all problems in a timely manner.
- Publish barcode and pricing detail to the customer for all re-plans and pocket swap activity, in order that service levels are not affected; ensure the Customer has the required timescale for product set up in order that it is completed prior to live call off.
- Provide support in the co-ordination of all everyday and seasonal activity, including the collation of information for merchandising and in store compliance on display units.
- Involvement in display planning to specific guidelines provided by our Category Management teams to ensure the right product is on plan and is aesthetically displayed correctly using internal planning systems. Attention to detail is essential to this important operational function.

You should have strong administrative and organisational skills and be able to prioritise your workload to deliver exemplary service to the Customer. A confident and professional telephone manner and being able to demonstrate a fantastic customer service ethic is also a must. Being a team player is key to joining the department therefore a willingness to work closely with your colleagues and help out wherever necessary will be required.

You will have a pro-active approach to your work, and the ability to liaise with various departments to ensure problems are resolved quickly.

**Who we are**

We create greeting cards, gift dressings and social expressions products for big events, special occasions and those “saw-this-and-thought-of-you” moments of life. We’re the largest direct to retail publisher, so you’ll find our products just about everywhere

We’re one of the largest direct to retail publisher of greeting cards and social expression products in the UK, so you’ll find our products in most high street specialists, independent retailers and major supermarkets.

Along with our sister Company John Sands, we’re part of the American Greetings family, the largest privately owned greeting card publisher in the world.

Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.

Among the great benefits of working at UK Greetings are:

- Hybrid Working, work from home and at our Dewsbury head quarters
- Employee Benefits Platform
- Employee Referral Scheme
- Free onsite parking at Head Office sites
- Staff shop
- Pension Scheme
- Leadership Apprentice Scheme opportunities, Levels 3, 5 and 7
- Online Doctor and Employee Assistance Programme (EAP)
- Employee Recognition scheme

So if you feel like the role ticks all of the right boxes and you would love to be part of a talented team, you’re in the right place