customer operations co-ordinator

LEARN MORE ABOUT US AND THE ROLE:

Could you be our new Customer Operations Co-ordinator on the Tesco account?

Are you passionate about customer service? Are you currently working in a time sensitive role where attention to detail is high on the agenda?

UK Greetings has a fantastic opportunity to join our Strategic Account team dedicated to the Tesco Account.

This is a part-time role, working 16-20 hours per week.

Who are we looking for?

We are looking for a dedicated team player who can collaborate effectively across the business. A pro-active approach and a can do attitude is essential to the success of this role. Taking the initiative to identify and resolve problems will be required, to ensure the customers needs are met so interdepartmental liaison is crucial in order for you to address issues and find solutions quickly.

Effective customer service, communication and attention to detail are the key to success in this position. You should have the ability to efficiently manage administrative tasks, prioritise work, and stay organised.

Key activities & responsibilities include:

Monitoring Service and Availability Levels: Keep a close eye on service and availability levels for this high-profile account. This involves regularly checking stock levels and ensuring that the customer's needs are met.

Liaising with Internal Departments: Collaborate with various internal departments to find solutions to any issues or challenges that may arise. Effective communication with other teams is essential for problem-solving.

Handling Customer Queries: Address and resolve customer queries promptly and professionally. This includes communication with both store-level and head office-level representatives of the customer.

Display Planning: Participate in display planning according to guidelines provided by Category Management teams. Attention to detail is crucial to ensure the right products are displayed correctly.

Administrative Support: Provide administrative support as needed for account planning requirements. This could include data analysis, reporting, and documentation.

Co-ordinating Test Orders: Ensure that all test orders are thoroughly coordinated and reported on before live call off. Identify any issues that could affect the fill rate for the customer and work with relevant departments to resolve them.

Publishing Barcode and Pricing Details: Communicate barcode and pricing details to the customer, especially for re-plans and pocket swap activities. Timely communication is crucial to maintaining service levels.

Supporting Everyday and Seasonal Activities: Assist in coordinating everyday and seasonal activities related to the account. This may involve collecting information for merchandising and ensuring in-store compliance with display units.

Participation in Specific Projects: Be actively involved in specific projects related to the high-profile account. This may involve strategic planning, product launches, or other initiatives.

Head office is based in Dewsbury, West Yorkshire. There is a requirement to be in the office 2 days per week.

If you believe that you have what it takes to make a difference in this role, apply today

WHO WE ARE

We help make the world a more thoughtful and caring place every single day with our greeting cards, gift dressings and party supplies products created for life's big events, special occasions, and those "saw-this-and-thought-of-you" moments in life.

Along with our sister company John Sands, who are based in Australia and New Zealand, we're part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world.

As the largest direct to retail publisher of greeting cards and social expression products in the UK, we are the celebrations destination. You'll find our amazing products in major supermarkets, high street retailers, and independent stores across the UK and internationally, as well as digital online marketplaces.

Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.

Among the great benefits of working at UK Greetings are:

• Hybrid Working, working from home and our Dewsbury offices with flexibility around start and finish times

• Enhanced Family Friendly Policies

• Employee Referral Scheme

• Free onsite parking at Head Office sites

• Employee discount shop

• Auto-enrolled Pension Scheme

• Development opportunities; offering qualifications from Level 3 to 6

• Employee Assistance Programme (EAP)

• Employee wellbeing support including Mental Health First Aiders

• Employee Recognition scheme

So if you have a passion for greeting cards and celebrations products and would love to be part of a talented team, you're in the right place