Client Services Executive

1 day ago

Bath, United Kingdom Novia Financial Full time

**About us**

We’re Novia. An award-winning financial technology company based in the heart of beautiful Bath. Providing Financial Advisers with all the technology, trading capabilities and services they need - we help them deliver great outcomes for their clients. Oursis a fast paced, energetic environment where no two days are the same. And as we enter a new phase of growth, we couldn’t be more excited about the future. So, if you’re looking for variety, great perks and opportunities at every turn, join us.

**About the role**

Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. From walking Advisers through our website to updating them on cases, it’s down to our Client Services team to deal with a whole range ofqueries - putting Advisers’ minds at ease by providing the support and clarity they need. Join us as a Client Service Executive and you’ll take ownership of relationships with Financial Advisers and their clients, working with other teams across our businessto manage any queries through to resolution. And don’t worry, we’ll provide full training so you’ll be up to speed in no time.

Working hours 37.5 hours Monday-Friday 8am-5.30pm

**About you**
- Have experience of providing great customer service. If you’ve experience of working in finance or a contact centre before, even better (although not essential)
- Be an excellent communicator
- Have strong organisation and time-management skills

**Benefits**

Join us at Novia and you can expect all of this - and more:

- A competitive salary and up to 15% discretionary bonus each year.
- Hybrid and remote working.
- 25 days holiday entitlement plus bank holidays, with the option to purchase or sell up to 5 additional days per year.
- Private Medical Insurance.
- Supported and encouraged Professional Development such as vocational training, conferences, meet-up events plus regular social events.
- Access to a range of schemes - from Cycle to Work to Income protection.
- Interest free season ticket loans for travel costs.
- Various corporate gym membership rates.
- Novia Foundation Day in support of charitable activities.
- We encourage internal progression at Novia, with many of our employees going on to become Team Leaders, Managers, Subject Matter Experts and many more.
- We're proud of our company culture at Novia. From rewards and incentives, remote team socials to fun quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to work.

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