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Customer Service Advisor
2 weeks ago
**Introduction**
Classic Shoe Repairs, London's leading leather goods repair company, is offering a rare and amazing opportunity for a Customer Service Advisor to join their world-class.
Classic Shoe Repairs have been going for nearly 60 years, we have established ourselves as the go-to destination for the repair and restoration of some of the world's most luxurious designer brands. Our unwavering commitment to exceptional craftsmanship, unparalleled attention to detail and customer service has earned us a prestigious reputation among discerning clients who value quality and perfection.
**Day to day responsibilities**
- Greeting customers and providing excellent customer service
- Assessing customers shoes and leather goods to be repaired, and providing appropriate solutions
- Process transactions
- Processing repairs coming in and out of the Classic Shoe Repairs workshop using the in house system
- Quality checking the repairs of shoes and leather goods
- Dispatching customers and trade post orders in a timely manner
**About you**
- Be proactive and very highly organised
- Excellent attention to detail
- Good communication
- Always be approachable and willing to go the extra mile
- Be willing to roll your sleeves up
- Customer service experience in a customer facing environment
- Experience using Outlook would be amazing, but not essential
**Key skills, attributes and experience desired**:
- ‘Customer First’ attitude
- Warm, outgoing and friendly personality
- Excellent communication skills, both written and verbal
- Good computer skills (experience with Outlook preferred)
- Great prioritisation skills and ability to be proactive
- Strong team player
- Ability to work independently and as part of a team, without close supervision
The role is to start ASAP
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24 per week
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
