Customer Service Advisor
7 days ago
Customer Service Advisor Poulton-le-Fylde, FY6 8JX (office based) Salary £27,000 to £28,500 Working hours: Monday to Friday 9am – 5pm 24 days annual leave + Bank Holidays What's in it for you? Full training and ongoing development Join a growing, dynamic, and supportive team Be part of a scale-up business making a real difference in the energy sector This role would suit someone who is: A confident communicator with strong telephone skills Resilient and able to remain calm under pressure Naturally empathetic and able to adapt to different customer needs Organised with great attention to detail Motivated and capable of managing their own workload A team player who can follow structured processes Tech-comfortable – especially with Microsoft Office and CRM systems Skills and Experience (Preferred but not essential): Experience in credit control or debt resolution Background in the utilities or energy industry What You'll Be Doing: As a Customer Service Advisor, you'll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution. The role includes: Proactively contact commercial customers with outstanding balances Negotiate payment or alternative commercial resolutions Investigate and resolve customer account queries Act as an intermediary between energy clients and their customers Agree and manage payment plans through to completion Recognise vulnerable customers and tailor your approach appropriately Identify non-compliant customers and escalate where necessary Taking meter reads and prompting Smart meter installations to help promote accurate billing Maintain and manage your own portfolio of customer accounts Achieve individual and team KPIs set by both management and clients If you have worked in any of the following fields, we'd love to hear from you: Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.TPBN1_UKTJ
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Customer Service Advisor
5 days ago
London, United Kingdom British Gas - Customer Service Full timeJoin us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
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Customer Service Assistant
3 days ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
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Customer Services Advisor
2 weeks ago
London, Greater London, United Kingdom Service Care Solutions Full time £20,000 - £30,000 per yearA client within the Public Sector based inCheshireis currently recruiting for aCustomer Services Advisor to join theirCustomer Services Teamas soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within alocal authority call centre or customer service...
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Customer Services Advisor
3 weeks ago
London, United Kingdom Job Switch Ltd Full timeToanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails,...
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Customer Service Advisor
2 weeks ago
London, United Kingdom NFP People Limited Full timeCustomer Service Advisor We are looking for an experienced Customer Service Advisor to join a team at an organisation making a real difference to women's lives. Position: Customer Service Advisor Location: Wood Lane, London / Hybrid Hours: 1 full time 35 hours per week, x 1 part-time variable Contract: Permanent **Salary**: £26,425 per annum About...
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Customer Service Advisor
2 weeks ago
London, United Kingdom The Hyde Group Full timeCustomer Service Advisor Lewisham £23,110 pro rota Part Time Hyde is looking to recruit an inbound Customer Services Advisor for our demanding call centre. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. The Customer Services Team listen and...
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Customer Service Advisor
2 weeks ago
London, United Kingdom Clearwater People Solutions Ltd Full timeOur client, a large and well-known organisation is looking to recruit a Customer Service advisor to join their team on a temp-perm basis. This role can be full remote. **Responsibilities of the Customer Service Advisor**: - General admin duties - Answering the inbound customer service line - Ensuring all SLA's are met - Assisting finance with the month end...
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Customer Service Advisor
3 days ago
London, United Kingdom Residential Management Group Full time**Customer Service Advisor - Full Time Permanent - 37.5 hours** **Salary: £19,000 increasing to £19,500 after 6 month probation period and to £20,000 after 1 year service** **Monday - Friday **9am to 5.30pm** **Location: Westminster, London, SW1P 1AF (This role is fully office based)** RMG are an industry leader within the Property Management sector and...
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Customer Service Advisor
7 days ago
London, United Kingdom Hireonline Full time**Customer Service Advisor - East London** - £32-38k per year **Hours** - 37.5 hours - 8:30am-5:00pm Monday-Friday **What We Offer**: - A friendly and supportive work environment - Potential monthly and yearly bonus depending on company performance **The role of Customer Service Advisor**: - Manage and process sales orders, confirmations, invoices, and...
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Customer Service Advisor
7 days ago
London, United Kingdom Headstart Employment Full timeCustomer services Advisor Part time Monday, Tuesday & Thursday Morden £11ph Starting salary Free parking Immediate start This is a fantastic opportunity to join this environmentally aware Company as a Customer Services Advisor. I am looking for an experienced customer services advisor who is educated to at least A- level standard and who is looking...
