Supervisor - Customs & Brokerage

2 weeks ago

Birmingham, United Kingdom Carousel Logistics Full time

Carousel Logistics is looking for a **Supervisor - Customs & Brokerage** to join our team.
- **Location**:Birmingham.
- **Hours**:40 hours, Full time.
- **Reports to**: Operations Manager - Customs & Brokerage

**About the Role**:
We ensure the time-critical movement of goods from our European gateways into the UK and onwards to Ireland for customers who depend on reliable, compliant delivery.
As Supervisor - Customs & Brokerage, you will lead a small operational team handling import/export clearances and transit procedures. You will support and advise customers on customs requirements, ensure seamless freight movement, and maintain compliance with HMRC and Border Force regulations.

This role is hands-on and operational, ideal for a proactive supervisor with customs**knowledge who thrives in a fast-paced, deadline-driven environment.

**Key Responsibilities**:

- Lead, coach and develop a customs team to deliver excellent service and meet operational KPIs.
- Oversee timely completion of import/export declarations, air waybills (AWBs), and manifests.
- Maintain self-audit controls and accuracy across customs entries (NCTS, CDS, ICS2 and other mandatory systems).
- Monitor and implement changes in customs processes/regulations (e.g., ELO, ICS2, UKFRC).
- Ensure appropriate shift cover, conduct return-to-work interviews, and support performance reviews.
- Manage shared inboxes and resolve customer/customs queries promptly and professionally.
- Liaise confidently with HMRC, carriers, and internal stakeholders to ensure freight is cleared on time.
- Identify and implement process improvements, automation opportunities and efficiency gains.

**What We Are Looking For**:

- Minimum 2 years’ experience building and leading a new team.
- 3-5 years’ supervisory experience in logistics, freight forwarding, or related operations.
- At least 2 years in import/export or customs-focused roles.
- Knowledge of HMRC & Border Force procedures, including NCTS and CDS.
- Track record of learning in-house systems and introducing process automation.
- Comfortable with variable working hours, including night operations (peak window 12:00-01:00) and some weekend cover (team operating hours 09:00-03:00, Mon-Sat).
- Excellent written and verbal communication; confident liaising with clients and authorities.
- Strong problem-solving, organisational and process-improvement skills.

**Why Join Us?**

At Carousel, we pride ourselves on delivering exceptional logistics solutions. Join us and be part of a dynamic, growing team where your contribution makes a real difference.

**Our Values**
- **Caring**: At Carousel, we genuinely care about our employees, clients, and the communities we serve. We foster a supportive and inclusive environment where everyone’s voice is heard and valued.
- **Ownership**: We believe in taking ownership and accountability for our actions and results. We empower our team members to make impactful decisions and drive meaningful change.
- **Learning**: Continuous learning and personal growth are at the core of our company culture. We encourage curiosity, embrace new challenges, and provide ample opportunities for professional development.

Carousel Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Operations Manager

    3 days ago

    Birmingham, United Kingdom PARETO SECURITIES AS Full time

    Operations Manager - Customs & BrokerageJoin Our Team as our Operations Manager - Customs and Brokerage.As the Operations Manager for Customs and Brokerage, you will lead and oversee the daily operations of all brokerage, transit, customs, and non-transportation services in the UK. This vital role requires a customer-focused, proactive individual with...

  • Brokerage Director, Highland Capital Brokerage

    3 days ago

    Birmingham, United Kingdom Advisor Group Full time

    Osaic CareersSales & Operations Opportunity in Insurance IndustryBrokerage Director, Highland Capital BrokerageLocation: ALL LOCATIONS & REMOTERole Type: Full-timeSalary: $55,000 - $65,000 per year + Sales Incentive CompensationActual compensation offered will be determined individually, based on a number of job-related factors, including location, skills,...

  • Customs Brokerage Agent

    3 days ago

    Birmingham, United Kingdom Expeditors Full time

    **Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...

  • Commissions Processor, Highland Capital Brokerage

    3 days ago

    Birmingham, United Kingdom Advisor Group Full time

    OverviewOsaic CareersFinance & Accounting Opportunity in Financial ServicesCommissions Processor, Highland Capital BrokerageLocation : 3535 Grandview Parkway, Suite 500, Birmingham, AL 35243The role has a hybrid schedule requiring a minimum of 3 days weekly in the office. Applicants should be willing to work this schedule.Role Type : Full-timeSalary :...

  • Customs Supervisor

    2 weeks ago

    Birmingham, United Kingdom Alchemy Global Talent Solutions Full time

    An exciting opening has become available for a Customs Supervisor to join a freight forwarder in their office in Birmingham. This position would suit a professional that is currently a Customs Team Leader/Supervisor or a Customs Clerk/Declarant looking to take the next step. **Responsibilities**: - Oversee a team of 2-3 Customs professionals - Prepare...

  • Customs Brokerage Agent

    2 weeks ago

    Birmingham, United Kingdom Expeditors Full time

    Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • AVP New Business, Highland Capital Brokerage

    3 days ago

    Birmingham, United Kingdom Advisor Group Full time

    Osaic Careers REMOTE Operations Opportunity in Insurance Industry AVP New Business, Highland Capital Brokerage Location(s) : All Locations / Remote Role Type : Full time Salary : $80,000 - $100,000 per year + Sales Incentive Compensation Actual compensation offered will be determined individually, based on a number of job-related factors, including location,...

  • Customer Service Supervisor

    1 week ago

    Birmingham, United Kingdom Arca Living Ltd Full time

    Furniture Maxi is a trading name for Arca Living Limited, it is an online retailer specialising in top quality rattan garden furniture with a taste for the latest and best designs at astonishing prices. An exciting opportunity has arisen to join Arca livingLimited, If you like to take the lead and offer exceptional customer service this role will be for...

  • Customer Service Supervisor

    2 weeks ago

    Birmingham, United Kingdom GFRR LTD Full time

    Customer Service Supervisor Our established client based in Birmingham is currently looking for a Customer Service Supervisor to join them on a permanent basis. You will be working within a growing business that offer you opportunities to grow and develop. Your duties will include: - To provide a point of contact for customers. - Proactively build and...

  • Customer Supervisor

    1 week ago

    Birmingham, United Kingdom Caprinos Pizza Rubery Full time

    Caprinos Pizza Rubery is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Caprinos Pizza is committed to provide outstanding take-away/delivery experience to our customers. It is our goal to exceed our customers’ expectation for quality and service while paying close attention to our customer’s individual needs....