Customs Brokerage Agent

Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description**
SUMMARY DESCRIPTION**:
Ensure timely and accurate customs clearance of freight, delivery management and transfer of information, while providing exceptional customer service.
- **Expeditors Core Competencies**:

- This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.
- **Exceptional Customer Service**:

- Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- **Job Execution**:

- Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- **Reliability**:

- Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- **Collaboration**:

- Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- **Communication**:

- **Culture**:

- Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- **Personal Growth and Development**:

- Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
**Product Agent Core Competencies**

This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center.
- **Timely and Accurate Shipment Processing**

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
- **Timely and Accurate Data Entry**

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- **Timely and Accurate Billing and Accounting**

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

**Customs Job-Specific Tasks and Duties**
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Operational Performance Standards (links provided below)
- A good understanding of customs procedures and the customs declaration process
- Scrutinizing documents and other information sources to ensure that sufficient information is available to prepare a customs declaration is in accordance with customs regulations.
- Adhere, where applicable to non-customs regulations (SPS shipments, licensing requirements, prohibitions and restrictions)
- Adhere to the clearing instructions provided by the customer
- Verification that documentation/information provided covers the shipment being customs cleared (e.g. weights and numbers indicated on commercial documentation matches the information prov