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HR Operations Administrator
2 weeks ago
A HR Operations Administrator is required to provide administration support for a leading defence company based in Crawley. The role will focus administration activities for the graduate in-take in to the business such as issuing placement details, sendingout contract changes, coordinating medical, collating information to ensure graduates are on the payroll system and mail merges.
Duties will involve;
- Provide consistent, effective and value-adding service to employees, managers and HR for the full
range of HR transactional and administrative support from the HR Shared Service Centre (HRSSC).
- Working with customers and key stakeholders continually to monitor and improve customer and end
user satisfaction
- Manage all aspects of customer contact and HR transactions through case management, telephone
and face-to-face enquiries in accordance with operating protocols, KPIs and SLAs.
- Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
- Ensuring that HR processes are managed appropriately and effectively to minimise business impact
- Act as a role model for the HR function, ensuring appropriate channels are utilised
- Work closely with the HR PMO and HR Support teams to ensure delivery and implementation of change activity and system implementation
- Demonstrating their specific contribution to the business through agreed metrics and KPIs
- Acting as an advocate for Company values at all times and ensuring others act as role models within
the function
- Working as part of an integrated and collaborative HR function that is focussed on driving business
Essential
- Strong analytical skills with good attention to detail and accuracy
- Committed to seeing tasks through to completion
- Confidential and diplomatic
- Customer orientation
- Interpersonal sensitivity
- Able to organise and plan own time with flexibility and ability to prioritise multiple activities
- Ability to remain calm and resilient under pressure
- Good team player and strong decision making ability within area of responsibility
- Able to challenge and influence behaviours and promote high standards
- Self starter with initiative and innovative spirit
- Excellent communication skills, ability to communicate at all levels
**Experience**:
- Experience of working in a Shared Services environment, an HR Shared Services function would be
desirable, and working against defined case metrics and SLA principles
- Experienced user of Microsoft Office tools
Desirable
- Experienced user of Workday
- Working towards CIPD qualification or a recognised Customer Services / Operations qualification
- Educated to A level standard or equivalent
- Good GCSEs in English and Mathematics or equivalent
Morson is acting as an employment business in relation to this vacancy.
Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
