HR Operations Administrator

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**THALES** are looking to recruit a passionate and organised **HR Operations Administrator **to deliver timely, accurate and robust information and transactions to the HR function, managers and employees to support the delivery of Thales UK’s business and HR strategy.

This is full time permanent position based at our **Crawley** Office.

This team is customer centric, driven by supporting and working together to ensure you meet your goals and achieve the best outcome for the customer. Your role will be to support the achievement of business unit financial and strategic objectives, ensuring compliance with ethical and contractual undertakings and ensuring the commercial integrity of the commitments being made on behalf of the company.

**What can we offer you?**

On offer is a competitive salary and benefits package, which includes;
- Half day every Friday, usually finishing around 13:00pm
- Hybrid working (After training, 3 days in the office)
- Pension Scheme
- 28 days annual leave (Plus Bank Holidays)
- Life Cover
- Progression and Development Opportunities
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers

**What will you deliver?**
- Provide consistent, effective and value-adding service to employees, managers and HR for the full range of HR transactional and administrative support from the HR Shared Service Centre (HRSSC).
- Working with customers and key stakeholders continually to monitor and improve customer and end user satisfaction
- Manage all aspects of customer contact and HR transactions through case management, telephone,
- Ask HR and Instant Chat enquiries in accordance with operating protocols, KPIs and SLAs.
- Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
- Ensuring that HR processes are managed appropriately and effectively to minimise business impact
- Act as a role model for the HR function, actively promoting and supporting the Thales UK people strategy and ensuring appropriate channels are utilised
- Work closely with the HR PMO and HR Support teams to feed into, take part of and ensure delivery and implementation of all project Einstein activity.
- Demonstrating their specific contribution to the business through agreed metrics and KPIs
- Acting as an advocate for Company values at all times and ensuring others act as role models within the function
- Working as part of an integrated and collaborative HR function that is focussed on driving business success

**Who are we looking for?**

**Ideally you will have had experience within a shared services environment. But not essential.**
- Strong analytical skills with good attention to detail and accuracy
- Committed to seeing tasks through to completion
- Confidential and diplomatic
- Customer orientation
- Interpersonal sensitivity
- Able to organise and plan own time with flexibility and ability to prioritise multiple activities
- Ability to remain calm and resilient under pressure
- Good team player and strong decision making ability within area of responsibility
- Able to challenge and influence behaviours and promote high standards
- Self starter with initiative and innovative spirit
- Excellent communication skills, ability to communicate at all levels

LI-DOM

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition