Administration Assistant

We’re growing and want you to be a part of our journey.

Administration Assistant
- We are seeking an administration assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.
- The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.
- No prior pension administration experience is needed as all training will be provided.
- Key Responsibilities
- Opening and processing post.
- Scanning and indexing documents and digital images.
- Answering in-bound calls and resolving queries.
- Prioritising work to ensure delivery in accordance with client Service Level Agreements.
- Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
- Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
- Keeping up to date with procedural, technical and scheme changes.
- Participation in ad-hoc administration projects/exercises.
- Identifying and recording non-core fee events.
- Liaising with contacts to maintain and build strong client relationships.
- Key skills and experience
- GCSE English and mathematics (A-C).
- Strong numeracy skills.
- Strong literacy skills.
- Strong data input skills.
- Strong MS office skills.
- Office experience. (Desirable)
- Contact or call centre experience. (Desirable)
- Demonstrated Commitment to our Core Purpose
- Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
- Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
- Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
- People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.
- What we offer you
- Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.
- On top, we also offer:

- A competitive remuneration package, including a bonus scheme.
- A defined contribution pension scheme.
- Life insurance.
- Healthcare benefits.
- Income protection benefits.
- 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional ‘Company’ days - a celebration day for your birthday and an extra day over Christmas.
- Corporate Social Responsibility (CSR) allowance
- Flexible working opportunities.
- A flexible benefits package.
- Internal development programmes including (technical and non-technical) training support and mentor programmes.
- Where required study support including study days, materials and exam entry support.
- What’s next?
- About Isio_
- Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience._

**PENSIONS ADMINISTRATION** **-** **CROYDON***
- Administration Assistant