Administration Assistant

7 days ago

Croydon, United Kingdom IFSE LTD Full time

**Administration Assistant**

**Romann Catering Equipment Engineers (Part of the IFSE Group)**

Function(s) - Administration Assistant
Reporting to - Service Manager
Contract type - Full time permanent (including probation period)
Remuneration - £26.5k to £28k
Office - Romann Catering Offices, 14 Progress Business Park, Croydon, CR0 4XD

Are you looking to join a small friendly team that specialise in providing top-quality service to restaurant customers?

**Introduction**

Romann Catering Equipment Engineers are a team of specialist maintenance engineers who provide proactive and reactive maintenance contracts to commercial kitchens across London and the Home Counties.

Essentially, if an item of commercial catering equipment goes down, the client catering team call Romann and the company will organise an engineer to go to the restaurant and fix the item.

The administration assistant is part of the office team that will take incoming maintenance calls from our customers, logging the requests into our Service Manager system. The role will require you to co-ordinate and provide details to the service managerwho will then organise our engineers.

The role will also include preparing quotations for spare parts, commercial catering equipment and other contract documentation to send to our customers, following on from the engineer site visits.

Part of the role will also include working with our SAGE accounting software to raise invoices to send to customers.
If you’re a professional who is a stickler for detail, then we’re looking for you
- Raising invoices (SAGE)
- Take incoming service calls/requests and logging on the system
- Liaising with team engineers
- Liaison with external customers/clients
- Administration relating to service contracts/renewal of contracts
- Raising quotations for spare parts required following routine maintenance visits and following up with customers
- Occasional ordering of spare parts
- Goods receipt of spare parts and co-ordination with engineers - Liaison with sales/purchase ledger department
- Excellent Microsoft Office knowledge
- SAGE software knowledge Good understanding of service software/CRM system or similar
- Excellent telephone manner
- Excellent verbal and written communication skills

**Company details**:
Work schedule of 8.30am to 5pm, Monday to Friday, with on-site parking available and the offices are within a 5-minute walk of the Waddon Marsh tram stop.

**Group company description**:
IFSE Group design, build and fit-out award-winning restaurants and commercial kitchen facilities for companies across the UK, from the high street brands to office and B&I food and beverage facilities.

From a single piece of equipment to a full turn-key package, we treat every project with exactly the same care and efficiency, creating great results for our customers, our partners and our team.

As part of the wider group, Romann Catering Equipment Engineers provide a key function to our 'full-service’ approach to restaurant design, build and after-sales support.

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