Senior Content Designer

**Details**:
**Reference number**:

- 390697

**Salary**:

- £55,403 - £70,219
- Based on capability. The base salary of this grade is £61,005 for London and £55,403 for other locations. Offers made above this will be made up with a specialist pay allowance

**Job grade**:

- Grade 7

**Contract type**:

- Permanent

**Business area**:

- GDS - Identity Services

**Type of role**:

- Digital

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed hours

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, London, Manchester

About the job

**Job summary**:
The Government Digital Service (GDS) is part of the Department for Science, Innovation, and Technology. We help government make brilliant public services that empower people in the UK.

Our work is user-centred, agile, and forward-looking, making our organisation an exciting and innovative place to work.

We are designing and building **GOV.UK One Login**, a simple, safe, and secure way for people to prove who they are and access government services.

We’re also designing and building **GOV.UK Wallet**, an app for people to save government-issued documents to their phone, so they can show them to prove things when useful.

GOV.UK One Login and GOV.UK Wallet are being made for everyone, to be accessible, inclusive, safe, and easy to use.

We’re an ambitious team at the heart of government, full of talented and passionate people. If you’d like to join us in this work, we’d love to hear from you.

Find out more about our work at the GDS Blog.

**Job description**:
On GOV.UK One Login you’ll be designing user journeys through our service to help people prove their identity. You’ll work in multi-disciplinary teams, designing, prototyping, testing, and iterating.

As a Senior Content Designer you’ll:

- design and iterate user-centred content and user journeys, efficiently and to a high standard
- use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy
- review and provide direction on the work of other content designers and experts from other disciplines
- manage relationships between your team and other teams in GDS to ensure consistency and share good practice
- build strong relationships with stakeholders across large-scale and high-profile digital projects, influencing and collaborating with them
- contribute to guidance for government, including content principles and patterns
- contribute to the content design community of practice
- help colleagues and stakeholders from other disciplines understand what content design is, why it’s important, and how to work with content designers

Find out more about Content Design roles at GDS

**Person specification**:
We’re interested in people with skills in:

- making complex language and processes easy to understand
- creating, iterating, and managing high-quality, user-centred content
- using analytics, user feedback, and user research to evaluate and improve content
- building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
- managing multiple projects and adapting to changing priorities and deadlines
- providing feedback to and mentoring others to make sure they’re delivering quality work
- reviewing and improving processes

**Benefits**:
The benefits of working at GDS

There are many benefits of working at GDS, including:

- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an employer contribution of 28.97%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning

GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.

Things you need to know

**Selection process details**:
The standard selection process for roles at GDS consists of:

- applicants who show