Senior Content Designer

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery.A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously, influencing and mentoring others to design user-centred content to a high standard.They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs.They are visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.Key ResponsibilitiesAs a Senior Content Designer, you will:assure the quality of content delivery within your service team and contribute to Made Tech's content design standardsbe accountable for the production of high quality, user-centred contenthelp delivery teams get a shared understanding of problems to solve and ideas to testhave good knowledge of how to make services accessible to everyoneaudit services to identify accessibility issues with contenthave thorough knowledge of the government Service Standard and how to meet it through content design best practicedemonstrate good habits for sharing and improving contentdemonstrate experience in creating, iterating, managing and overseeing content across multiple channelsencourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvementsbuild relationships with clients, earning their trust and understanding their needsidentify opportunities for new workmanage less experienced content designerssupport the hiring and onboarding of content designerscontribute to a safe, supportive, healthy community of practicerepresent content design publicly and internallySkills, Knowledge and ExpertiseYou can find the full job description about the role on our handbook here: At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.BenefitsWe are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:30 days Holiday - we offer 30 days of paid annual leave plus bank holidaysFlexible Working Hours - we are flexible with what hours you workFlexible Parental Leave - we offer flexible parental leave optionsRemote Working - we offer part time remote working for all our staffPaid counseling - we offer paid counseling as well as financial and legal adviceIf successful, you will be required to undertake an SC clearance