Customer Service and Scheduling Administrator

**Do you thrive working in a dynamic and busy office environment? Do you enjoy varied workload and have keen interest to grow your office administration experience to wider range of tasks? If so, we want to hear from you** **Job description** Due to continuous business growth and recent expansion of out clients portfolio, we are seeking to expand our office team to continue to provide excellent support to our field Technicians and our clients. As CS and Scheduling Administrator, you will coordinate full scheduling process from receipt and entry of orders, to planning and managing daily work schedules for our field Technicians. You will work as part of the wider team in our Head Office to ensure the optimum performance of the business and provision of outstanding customer service to our clients. **This is full time, site based role with working hours Monday to Friday, 08:30 to 17:00, 40hrs per week.** **Pay for this role is up to £28,000, DOE.** You will not have structured "to do list" in this role. You will be expected to prioritise various workloads, dealing with multiple field based technicians on daily basis, as well as our customers, and be able to retain composure at all times. They will ideally have experience of working in a regulated and Quality controlled environment. In this role, you will be responsible for scheduling jobs for our fleet of technicians. Prior scheduling experience isn't required, as we will provide full training. However, you must have the drive and willingness to learn and absorb new knowledge. **The Company** At Firemark we have been leading the way in fire safety and prevention for more than 50 years. Today, we consider ourselves the complete fire safety partner, providing Extinguisher, Fire Training and Fire Door inspection, installation and maintenance. We are a highly successful and expanding industry leader, dedicated to delivering high quality, BAFE standard compliance customer service into blue chip businesses and organisations. **What we offer** As well as working alongside a supportive team and an interesting role, we offer: - Competitive salary - On the job training - 22 days annual leave plus 8 public holidays - On-site parking - Wellbeing 360 - our new platform that offers range of health and wellbeing benefits, such as on demand GP service, discounts for hundreds of online and high street retailers, wellness platform for you and immediate family 24/7, mental health support and many many more - Cycle to work scheme - Company Pension - Free tea/coffee facilities **Duties include but are not limited to**: - Management and organisation of shared inboxes - Data handling and entry including ensuring all enquiries are accurately processed. - Manage internal processes & customer forecasts as required - Schedule and book where required all reactive and planned works to appropriate Technician, paying particular attention to Customer and Technician locations, expertise, qualifications and response targets, - Ensuring the Technicians Day is optimised to drive maximum productivity. - Ensure jobs are complete within timelines or escalating as appropriate. - Monitor Technician’s travel, work activity and respond to issues accordingly. - Follow through customer enquiries from initial point of contact to completion - Respond to and where possible resolve Customer Service issues or escalate problems to the correct level or appropriate contact. - Comply with the company’s policies and procedures always. - Support the Sales team by providing Customer requested information i.e. sales literature, Technical Specifications, appropriate certification details. **Experience and Qualifications** - Experience of working in a fast paced and multi skilled Customer Service environment. - Educational qualifications demonstrating proficiency in Maths and English (GCSE Levels C or above). - Multitasking and direct management of daily priorities - Proficiency in IT skills, including Microsoft Office systems (Word and Excel). - Strong ability to quickly and successfully pick up new software, both internal and external (customer portals) - Strong customer service skills and ability to resolve issues effectively. - Effective communication skills for maintaining relationships with employees, customers, and suppliers. - Ability to understand technical information and learn new systems and processes. - Ability to work to deadlines with enthusiasm and flexibility. - Experience of working in a regulated and Quality controlled environment. - Ability to act proactively to deadlines and with limited direct supervision is essential. **Job Types**: Full-time, Permanent Pay: Up to £28,000.00 per year **Benefits**: - Cycle to work scheme - Free flu jabs - Free parking - On-site parking - Sick pay Ability to commute/relocate: - Bridgwater TA6 4PW: reliably commute or plan to relocate before starting work (required) **Education**: - GCSE or equivalent (required) **Experience**: - customer s